---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Activate Field Service Quality Management

# Activate Field Service Quality Management {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can activate the Field Service Quality Management plugin (com.sn_fsm_quality) for Field Service Management if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.{#activate-quality-mgmt__activate-quality-mgmt-info}

## Before you begin

Field Service Quality Management requires a separate subscription from the rest of the ServiceNow AI Platform.

To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain
plugins are activated automatically. If a paid plugin isn't activated automatically, you can
manually activate it from the All Applications list in your instance.  
Note:  
Before purchasing a subscription, you can evaluate the feature on a non-production
instance without charge by requesting it from the Now Support
Service Catalog.

Role required: admin

## About this task

The following items are installed with Field Service Quality Management:

* Tables
* Substates
* Roles
{#activate-quality-mgmt__ul_oj4_w2w_dcc}

For more information, see [Field Service Quality Management components](https://servicenow-prod.fluidtopics.net/05F61mD_yLMFpb9cweJgaA "Several types of components are installed with the activation of the Field Service Quality Management feature including tables, substates, and roles.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-quality-mgmt__find-plugins-cmd}
2. Find the Field Service Quality Management plugin (com.sn_fsm_quality) using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-quality-mgmt__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US).
{#activate-quality-mgmt__steps_a1r_52w_dcc}
**Related concepts**   

* [Field Service Quality Management](https://servicenow-prod.fluidtopics.net/Sl2bCWjt4x_RN6_euoJBrQ "Field Service Quality Management allows reviewers to check work order tasks before they are closed.")  
**Related tasks**   

* [Review a task](https://servicenow-prod.fluidtopics.net/nUhH06lZl9IxrmioDbuIjg "As a reviewer, review the details of a work order task. If the details are sufficient, you can close the task. If more information is required, send the task back to the agent so they can add the requested details.")
* [Respond to a reviewed task](https://servicenow-prod.fluidtopics.net/9JmaCDL_lkolnxGJuuNlzw#respond-task-review-mobile "Respond to a task that was sent back to you for review. Update the work order task with the requested details and submit the task back to reviewer.")  
**Related reference**   

* [Field Service Quality Management components](https://servicenow-prod.fluidtopics.net/05F61mD_yLMFpb9cweJgaA "Several types of components are installed with the activation of the Field Service Quality Management feature including tables, substates, and roles.")

*[\>]: and then