---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Dispatcher Workspace

# Dispatcher Workspace {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Dispatchers can efficiently manage field teams and customer experience to achieve positive outcome for your organization through Dispatcher Workspace. Forecast potential problem areas before they arise and maximize operational efficiency for both field teams and customers.
<br />

Watch this short video to see how dispatchers use Dispatcher Workspace.
The Dispatcher Workspace is the main working space for dispatchers, bringing speed and efficiency to field service scheduling. It provides dispatchers and managers with a complete view of tasks, teams, locations,
and status. Dispatcher Workspace has a configurable layout so dispatchers can create a personalized display with custom filters, advanced search, and sort options. Task and agent cards can be customized to display relevant
information.

## Key features {#dispatcher-activities__section_bqr_llr_xxb}

With Dispatcher Workspace, you can manage work efficiently, simplify resource management, deliver on service level agreements, and maximize productivity. Key benefits of Dispatcher Workspace include:

Single workspace
:   See everything in one configurable screen, from unassigned tasks to technician schedules and maps. For more information, see [Customize Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/MZTAtHa2GenZl56UX4Z6Rw "Use UI Builder to build pages for CRM Workspace or custom web experiences using Next Experience and custom web components.") and [Dispatcher dashboard](https://servicenow-prod.fluidtopics.net/AfVoFI3EtkNEwAD4xIzopg "Get real-time visibility into work orders, schedules, agent locations and statuses through the Dispatcher dashboard.").

Automated work assignment
:   Schedule work orders based on technician skills, parts, distance, recommendations, and access hours.

    * Utilize dynamic scheduling to automatically assign work orders based on various factors, including skills, availability, and distance. For more information, see [Dynamic scheduling](https://servicenow-prod.fluidtopics.net/8HQsxtgXkZut~7_Uh7ZatA "Dynamic Scheduling is an advanced and flexible mechanism to manage work tasks for field agents. It makes scheduling easier and lets dispatchers handle exceptions and changes effectively.").
    * Streamline work assignments for crews by automating the scheduling process. For more information, see [Field Service Crew Operations](https://servicenow-prod.fluidtopics.net/9yOsfZvYmizPIjN3Klh4_A "Simplify your scheduling process and create a crew of Field Service agents that can be assigned to work together using the Field Service Crew Operations feature.").
    {#dispatcher-activities__ul_cqr_k3b_yxb}

Route optimization
:   Reduce travel time and costs by visualizing and improving multiple technician routes simultaneously.

Intelligent task recommendations
:   Improve agent utilization through intelligent task recommendations. For more information, see [Intelligent Task Recommendation](https://servicenow-prod.fluidtopics.net/JRnR9No~E8a~hVreSYkivw "The ServiceNow Intelligent Task Recommendation feature helps dispatchers to improve agent utilization by recommending tasks to fill agent schedules. Agents can also view the recommended tasks and assign them to themselves using the ServiceNow Agent mobile app.").

Multiple time zones
:   Add multiple time zones to Dispatcher Workspace and quickly see where agents are located.

Assignment assistance
:   Quickly sort a list of the best agents to assign a work order task based on the criteria that you choose from.

Drag work assignments based on proximity, availability, and skills

:   Enable dispatchers to drag-and-drop work assignment so they can assign tasks to technicians based on proximity, availability, and the specific skills required. Dispatchers can see an overview of what times are available for technicians and the current distance from tasks. Dispatchers can then drag unassigned work onto available times for technicians.Dispatchers can efficiently route work to technicians and monitor their
    performance. Route optimization determines the optimal route for them to service multiple locations.

**Related concepts**   

* [Configuring Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/MHvQHUKdXqUZTiTxUq99Sg "Configure the Dispatcher Workspace to optimize task management and agent assignments.")
* [Using Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/ZIOU76bUeE2tXZtlvcZoPQ "Dispatcher Workspace is a configurable scheduling application that enables you to efficiently route work to field service agents and monitor their performance.")