---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configuring Smart Assessment questionnaires for Now Mobile Agent

# Configuring Smart Assessment questionnaires for Now Mobile Agent {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Smart Assessment enables users with the administrator role to create assessment templates and associate them with work order tasks.

Use Smart Assessment templates to enhance work order questionnaires for a Now Mobile Agent application. You can migrate survey-based questionnaire templates to Smart Assessment templates.

Use the Smart Assessment Engine template designer to do the following:

* Create and customize the assessment templates for questionnaires.
* Set the assessment parameters such as the question types, justifications, and conditional visibility.
* Configure conditional questions based on responses of all other types of questions and across sections.
* Allow additional comments or attachments on a question's response.

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For more information, see [Smart Assessment Engine](https://www.servicenow.com/docs/access?context=smart-asmnt-engine-landing-page&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US).  
Important:  
Usage of Smart Assessment questionnaire can't be disabled once enabled.

## Configuration overview {#configuring-smart-assessment-questionnaire__section_vl5_glv_12c}

Set up Smart Assessment by completing the following actions:

1. [Activate Smart Assessment for Field Service questionnaire](https://servicenow-prod.fluidtopics.net/1OqPWTdvNIXWFZ0fvjAQQw "You can activate the Smart Assessment for Field Service Questionnaire plugin (sn_fsm_smart_asmt) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.")
2. [Enable Smart Assessment questionnaire](https://servicenow-prod.fluidtopics.net/BW72t113I7eFmW8tUKZtzA "Enable Smart Assessment Questionnaire to enhance work order task questionnaires for Now Mobile Agent application.")
3. Either configure a Smart Assessment questionnaire by migrating a survey-based questionnaire or create new smart assessment templates.

   Migrating from survey-based questionnaire and configuring Smart Assessment questionnaire:
   1. [Migrate a survey-based questionnaire to Smart Assessment](https://servicenow-prod.fluidtopics.net/_BF5CLWxoV8827KrdrluSQ "Migrate survey-based work order questionnaires and templates to Smart Assessment templates.")
   2. [Migrate survey instances to Smart Assessment](https://servicenow-prod.fluidtopics.net/e47gAUHWyphP42Qikt0MIQ "Migrate a survey-based questionnaire to Smart Assessment, which migrates all the associated instances of a survey to Smart Assessment and re-triggers them.")
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   Creating and configuring a Smart Assessment questionnaire from a new template:
   1. [Create or modify Smart Assessment template](https://servicenow-prod.fluidtopics.net/cTHOVW2JEoIrrW1aw_sxSA "Create or modify Smart Assessment template and associate it with Work Order Task tables to create Smart Assessment questionnaires for work order tasks using this template.")
   2. [Create a Smart Assessment questionnaire](https://servicenow-prod.fluidtopics.net/gZ03FrPDhjW4hzI2Svsyrw "Create a Smart Assessment questionnaire and associate it with a Smart Assessment template to create work order task questionnaires.")
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**Related reference**   

* [Smart Assessment components](https://servicenow-prod.fluidtopics.net/ZdsX7LIEDIzzZ0O~kvvLAQ "Several types of components are installed with Smart Assessment, including tables, scripts and business rules.")