---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Show that an agent is busy with a non-work order event

# Show that an agent is busy with a non-work order event {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Block time on agent calendars for events that aren't related to work orders.

## Before you begin

Role required: wm_dispatcher

## About this task

Dispatchers can use non-work order personal events to show an agent is busy. For example, if an agent is in training all day, you can use a personal event to show an agent is busy on the calendar in Dispatcher Workspace.

For information on editing or deleting personal events, see [Edit or delete a non-work order event](https://servicenow-prod.fluidtopics.net/lnb6VhFoDANBL65bMC74JA "Dispatchers can change or delete a non-work order personal event if an event's details change after its creation.").  
Note:  
You can't create recurring personal events.

## Procedure

1. Navigate to AllField ServiceDispatchingDispatcher Workspace.
2. Select Dispatcher Workspace.
3. Select the ![Event management]() Event Management icon.
4. On the form, fill in the fields.  
   {#create-personal-event__table_q1k_wlg_lzb__entry__2}

   |   |   |
   |-|-|
   | User | The user that the event applies to. You can add more than one user to the event. |
   | Event title | The title of the event shown on the calendar in Dispatcher Workspace. |
   | Type | The type of event you're creating. |
   | Show as | The status that shows for the agent or agents during the event. |
   | Start | The start time for the event |
   | End | The end time for the event. |
   | All day event | Option to indicate that the event lasts the entire day. |
   [Table 1. New event fields]

   {#create-personal-event__table_q1k_wlg_lzb}
5. Select Save.

*[\>]: and then