---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Complete a questionnaire for work order task

# Complete a questionnaire for work order task {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Complete the answers to questions associated with a work order task and store the responses for future reference. For example, you can create questionnaires for verifying the condition of an equipment before it's
repaired.

## About this task

Agents can't view each others completed questionnaire, even if the agent impersonates the other agent's profile.

## Before you begin

You can view a questionnaire in a work order task if it's made available for that task. For more information on creating questionnaires and associating them with work orders or work order tasks, see [Work order questionnaires](https://servicenow-prod.fluidtopics.net/dRn2daRHyyyIaXabw0Qy6A "Admin can create survey-based questionnaires and associate them with work order tasks.").

Role required: wm_agent or wm_dispatcher

## Procedure

1. Open the Now Mobile Agent application.
2. Tap My Work.
3. In the My Tasks section, tap See All.
4. Select the work order task for which you want to fill out the questionnaire.
5. Tap the Take questionnaire button at the bottom of the screen.
6. On the Pending tab, tap the questionnaire that you're ready to take.  
   If the questionnaire is required, you can't close the task until you complete the questionnaire.
7. Tap Get Started and answer each question in the questionnaire.
8. Perform one of the following actions.

   | To | Complete these steps |
   | Save the questionnaire | Tap Save. You can edit the questionnaire later. |
   | Submit the questionnaire | Tap Submit. Once submitted, you can view but can't change your questionnaire. |
   |-|-|

   {#complete-questionnaire-mobile-app__choicetable_zth_kl4_5fb}  
   The submitted questionnaire appears in the Completed tab.