Mobile experience for Workforce Optimization for Field Service

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Manage work order tasks from your mobile device with the Now Mobile Agent application. You can stay connected and access information in real time so that you can complete your tasks quickly.

    If you're an agent (sn_fieldservice_agent​) or a manager (sn_wfo_fsm.manager), you both can use real-time notifications from the application to take action on an issue. ​Before you can do so, you must activate the Field Service Mobile plugin (com.sn_fsm_mobile). For more information, see Mobile experience for Field Service Management.

    • To get started with this application, follow the instructions in Connect to your Field Service data.
    • Field Service agents can receive their scheduled task updates and access their schedules when in offline mode. For more information, see Scheduled offline caching.
    • For information about the agent and manager tasks that you can perform, see Complete work orders on Mobile Agent. Additionally, you can also perform the tasks in the following table through Workforce Optimization for Field Service.
    Table 1. Agent tasks
    Agent tasks Action Description
    Approve or reject shift-swap request
    • Tap the notification.
    • Approve or reject the shift-swap request.
    		 Agent receives a notification that the shift-swap request has been either approved or rejected.
    Table 2. Manager tasks
    Manager tasks Action Description
    Approve or reject time-off request
    • Tap the notification.
    • Approve or reject the time-off request.
    		 Agent receives a notification that the time-off request has been either approved or rejected.
    View critical and high priority tasks that breached SLA Tap the notification. The task record appears. Review the task record and take appropriate action.