Assigning work order task with defined access hours

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Assign work order tasks either automatically within defined access hours through dynamic scheduling or manually outside those hours.

    Dynamic scheduling uses the following filter criteria to schedule the tasks with defined access hours:
    • Matching agent availability
    • Estimated work duration
    • Window start and window end dates
    • Access hours