Travel estimate providers

Efficient allocation of work order tasks depends on accurately estimating travel time, considering both the technician's location and the task's location. The technician's starting location is determined using either their home location or the location of their most recently completed task. Schedule Optimization uses travel estimate providers, which calculate distances between technicians and task and are assigned by admins to groups. The two supported travel estimate providers are straight-line or Beans.ai.

• Straight-line: This default configuration serves as a backup when a primary configuration isn’t available and a secondary configuration hasn’t been selected. This provider can be modified but it can’t be deleted.
• Beans.ai: This map provider provides more accurate travel time estimates. Locations that are deemed invalid through geocoding or aren’t reachable by road are excluded from task assignments

For more information, see Create a scheduling attribute for Schedule Optimization.

Map vendor call types

Property: map_vendor_call_types property

For more information on properties, see Schedule optimization properties.

Travel band modifiers

Travel band modifiers adjust travel times based on the time of day, such as during rush hour. You can add these modifiers to either straight-line or Beans.ai configurations. A multiplier is a number used in the configuration to adjust travel time based on expected traffic conditions. When traffic is expected to be heavier than usual, a multiplier greater than 1 increases the travel time. For example, a multiplier of 1.2 adds extra time to account for delays. When traffic is lighter, such as during off-peak hours, a multiplier less than 1 reduces the travel time. For instance, a multiplier of 0.8 shortens the estimated travel time to reflect faster travel.