Create a Custom Map Provider record

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Configure map providers to identify buildings agents can view indoor maps for.

    Before you begin

    Ensure Indoor Maps are set up. For more information, see Indoor Mapping.

    Role required: admin

    Procedure

    1. Navigate to All > Field Service > Site Mapping > Custom Map Providers.
    2. Select New.
    3. On the form, fill in the fields.
      Note:
      Ensure the current Application is Indoor Mapping.
      Table 1. Custom Map Provider record
      Field Description
      Key table Table that contains the building values.
      Key The specific building entry from the key table.
      Map provider The map provider you’re using.
    4. Select Submit.

    Using demo data to create a Custom Map Provider for Building A

    Allie is an administrator who wants to configure Site Mapping for Field Service Management. During configuration, they install demo data to practice the procedure.

    They navigate to the Custom Map Provider form and enter the following values:
    Table 2. Custom Map Provider record
    Field Value
    Key table Building [sn_map_core_building]
    Key Building A
    Map provider ServiceNow

    After submitting the form, Allie proceeds to set the new record as the provider for the Custom Map Screen.

    What to do next

    The new record must be set as the default provider for the Custom Map Screen for agents to see the building on their Mobile Agent application. For more information, see.