Change the time zone in Dispatcher Workspace

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • You can change the time zone that shows on the calendar or hybrid view in Dispatcher Workspace to quickly move between the time zones that your agents are working in.

    About this task

    When you change the time zone in Dispatcher Workspace, the agent card shows the difference in hours between the time zone you select and the agent’s time zone if there’s a difference between the two.

    Before you begin

    Role required: wm_dispatcher

    You must have more than one time zone configured. For more information, see the Calendar section in Enable Dispatcher Workspace settings.

    Procedure

    1. Navigate to All > Field Service > Dispatching > Dispatcher Workspace.
    2. Select Dispatcher Workspace.
    3. Select the Calendar, or Hybrid view.
    4. Select the time zone drop-down list.
    5. Select a time zone.

    Result

    The time zone that you selected shows in Dispatcher Workspace.