Skill inputs for Now Assist for Field Service Management (FSM)
Use the inputs for each skill to configure how a skill is used.
Skills overview
Depending on the selected skill, you can configure inputs. These settings determine how a skill is used. An input identifies the data that is used for a skill, such as the table and fields used to generate a work order task summary.
Sidebar discussion summarization skill
For the sidebar discussion summarization skill, select the triggers that determine when a sidebar discussion summary is generated.
The following table lists the triggers that determine when a sidebar discussion summary is generated.
| Trigger | Description |
|---|---|
| User triggered | Sidebar discussion summarization that is generated when the agent manually triggers the skill. |
Work order task summarization skill
The work order task summarization skill includes the inputs that identify the table and fields that are used when a closure note summary is generated.
In this release, you can't modify a skill's input data source. The data source contains the tables and fields that the skill relies on.
The following table lists the inputs for the work order task summarization skill.
| Input | Description |
|---|---|
| Input table | Work Order Task [wm_task] |
| Input fields |
|
KB generation skill
The KB generation skill includes the inputs that identify the table and fields that are used when the knowledge article draft is generated for a case.
In this release, you can't modify a skill's input data source. The data source contains the tables and fields that the skill relies on.
The following table lists the inputs for the knowledge article generation skill.
| Input | Description |
|---|---|
| Input table | Work Order Task [wm_task] |
| Input fields |
|