Exploring Now Assist for Care Team Operations
Use ServiceNow®Now Assist for Care Team Operations to create support requests for service departments through the Request Care Team Assistance agentic workflow, available in Virtual Agent on Care Team Mobile or Care Team Portal.
Request care team assistance agentic workflow
The Request care team assistance agentic workflow enables care teams to create support requests using the conversational abilities of Now Assist in Virtual Agent from directly within Care Team Portal or Care Team Mobile.
This workflow manages ambiguous or missing details by asking clarifying questions before creating a case (when appropriate). It then confirms all details and provides a confirmation of successful case creation along with the case number.
- Care team operations case intake AI agent
- Care team operations case creation AI agent
The following Care Team Operations plugins are available for use with this workflow:
- Care Team Operations for Biomed
- Care Team Operations for Environmental Services
- Care Team Operations for Facilities
- Care Team Operations for Healthcare IT
Key benefits
- Designed to reduce administrative burden for care teams by replacing manual portal-based case entry with AI powered conversational intake.
- Designed to improve operational efficiency across hospital services by enabling multiple support requests to be created accurately from a single conversation.