---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Domain separation

# Domain separation and Healthcare and Life Sciences Service Management Core {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Domain separation is supported for Healthcare and Life Sciences Service Management Core. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

## Support level: Basic {#hcls-domain-sep-serv-mgmt-core__section_wlt_zgg_bpb}

{#hcls-domain-sep-serv-mgmt-core__domain-sep-supported}  
* Business logic: Ensure that data goes into the proper domain for the application's service provider use cases.
* The application supports domain separation at run time. The domain separation includes separation from the user interface, cache keys, reporting, rollups, and aggregations.
* The owner of the instance must set up the application to function across multiple tenants.
{#hcls-domain-sep-serv-mgmt-core__ul_yhr_g2j_xkb}

Sample use case: When a service provider (SP) uses chat to respond to a tenant-customer's
message, the customer must be able to see the SP's response.{#hcls-domain-sep-serv-mgmt-core__p_lsc_nfg_h1c}

For more information on support levels, see [Application support for domain
separation](https://www.servicenow.com/docs/access?context=domain-separated-apps&version=australia&pubname=australia-platform-security&ft:locale=en-US).{#hcls-domain-sep-serv-mgmt-core__p_msc_nfg_h1c}

## Healthcare and Life Sciences Service Management Core overview {#hcls-domain-sep-serv-mgmt-core__section_uqy_zgg_bpb}

Domain separation is available in the [Healthcare and Life Sciences data model](https://servicenow-prod.fluidtopics.net/twuvhSX2vG6c9f8nf_~OWw "The Healthcare and Life Sciences Service Management Core application provides a data model that is used in the Healthcare and Life Sciences Service Management workflows.") that is
compatible with the Health Level Seven International (HL7) industry standard including the
Fast Healthcare Interoperability Resources (FHIR) standard. The Healthcare and Life Sciences Service Management Core application includes domain separation for data
tables including Patient \[sn_hcls_patient\] table, Appointment \[sn_hcls_appointment\] table,
Immunization \[sn_hcls_immunization\] table, and others. In addition, domain separation is
available for transactional data like healthcare tasks and healthcare cases.

## How domain separation works in Healthcare and Life Sciences Service Management Core {#hcls-domain-sep-serv-mgmt-core__section_vqy_zgg_bpb}

For customers using the Healthcare and Life Sciences Service Management Core application to raise
healthcare-related requests, the domain is set from the logged-in user's session, in the
case or task created, and the associated healthcare data.

## Use cases {#hcls-domain-sep-serv-mgmt-core__section_t33_bxz_c5b}

When healthcare providers have their healthcare data separated by domains, the healthcare
requests and corresponding fulfillment tasks are associated with the respective customer
domains.