---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Explore

# Exploring Healthcare and Life Sciences Service Management Core {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Whether you're starting or expanding the implementation of the Healthcare and Life Sciences Service Management Core application, consider learning more about the data model
and digital health capabilities including patient 360-degree view, consent management, and digital
documentation available to address healthcare services.

## Healthcare and Life Sciences Service Management Core Overview {#hcls-explore-core__section_gvn_nl2_nnb}

As a provider, payer, pharmaceutical, or medical device organization, you can improve employee
productivity with complete visibility into the medical records of patients and members. You can
optimize your healthcare agent time by providing them the complete patient information to
address any healthcare requests.

Healthcare and Life Sciences Service Management Core is a scoped application that provides the Healthcare and Life Sciences data model for Healthcare and Life Sciences
industry products, Workspace for viewing patient information and
healthcare-related cases, and document templates for managing healthcare-related documents.

## Healthcare and Life Sciences Service Management Core workflow {#hcls-explore-core__section_vrd_gnj_41c}

In the Healthcare and Life Sciences Service Management Core workflow:

1. An administrator configures the Healthcare and Life Sciences Service Management Core application.
2. A patient uses the Patient Portal to engage with the digital healthcare system.
3. A healthcare agent uses Workspace to manage healthcare cases.
4. A healthcare practitioner accesses healthcare data related to patients.
{#hcls-explore-core__ol_a1q_g4j_41c}

## Benefits {#hcls-explore-core__section_p5n_nl2_nnb}

Healthcare and Life Sciences Service Management Core provides the following benefits:  
{#hcls-explore-core__table_tbj_y4b_zzb__entry__3}

| Benefit | Key feature | Role |
|-|-|-|
| Experience a seamless and time-saving patient appointment process. | [Use the Patient Portal for Healthcare and Life Sciences Service Management](https://servicenow-prod.fluidtopics.net/EOV0gPUof8JyU9CMyJQ25Q "You can use the Patient Portal available with the Healthcare and Life Sciences Service Management application to access your healthcare information from anywhere.") | Patient |
| Get a 360-degree view of patient or member information. | [View patient information in Workspace](https://servicenow-prod.fluidtopics.net/7Ov5IHSHcmJ7bByS8Rgn7A "With the 360-degree view of a patient in Workspace, you can access the patient details anytime for any healthcare services.") | Agent |
| Digitize the generation of healthcare documents and consents by using built-in digital document templates. | [Configure document templates for Healthcare and Life Sciences Service Management Core](https://servicenow-prod.fluidtopics.net/5iN8Kl4A3Q8lNhrQyT0NHA "Improve the patient experience by automatically identifying and assigning relevant healthcare documents including consent and privacy documents in a workflow that uses cases extending the healthcare case type.") | Agent |
| Configure a flexible role-based and security data model that is compliant with the Health Insurance Portability and Accountability Act (HIPAA) and aligned to the Health Level Seven International (HL7) industry standard including the Fast Healthcare Interoperability Resources (FHIR) standard. | [Healthcare and Life Sciences data model](https://servicenow-prod.fluidtopics.net/twuvhSX2vG6c9f8nf_~OWw "The Healthcare and Life Sciences Service Management Core application provides a data model that is used in the Healthcare and Life Sciences Service Management workflows.") | Administrator |
| Manage healthcare cases in a convenient and accessible space. | [Manage healthcare requests in Workspace](https://servicenow-prod.fluidtopics.net/1NsNO~taUNtSCMv8vzXSgw "As a healthcare agent, you can use Healthcare workspace to accept requests from patients via chat or a phone call and view patient-related information.") | Agent |
[Tabelle : 1. Healthcare and Life Sciences Service Management Core benefits]

{#hcls-explore-core__table_tbj_y4b_zzb}

To get started with the Healthcare and Life Sciences Service Management Core application, see [Configuring Healthcare and Life Sciences Service Management Core](https://servicenow-prod.fluidtopics.net/IsgatAUqo4vGgSnsAvgl7g "Set up the Healthcare and Life Sciences Service Management Core application to create different types of workflow for Healthcare and Life Sciences industry solutions.").