---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Assign the case viewer role for contacts

# Assign the case viewer role for contacts in B2B2C in Healthcare and Life Sciences Service Management Core {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Contacts must have the sn_hcls.case_viewer role for read access to healthcare case fields.

## Vorbereitungen

Configure the account consumer related list to add account consumers. For more information, see [Configure the account consumer related list to add account consumers for B2B2C in Healthcare and Life Sciences Service Management Core](https://servicenow-prod.fluidtopics.net/l7j1XwtSbZkzPVvBDtOt3A "Configure the account consumer related list to add account consumers for use with B2B2C.").

Role required: admin

## Prozedur

1. Navigate to User AdministrationUsers.
2. Select a user.
3. Click the Roles related list.
4. Click Edit.
5. Add sn_hcls.case_viewer to the roles list.

## Ergebnisse

Contacts now have read access to healthcare case fields for use with B2B2C.

## Nächste Maßnahme

Create a table for use with B2B2C. For more information, see [Create a table for B2B2C in Healthcare and Life Sciences Service Management Core](https://servicenow-prod.fluidtopics.net/amTsuYZl7mjufYnvGbHM6A "Create a table that extends the Healthcare case table.").