Use the Now Assist for Care Team Operations AI agents within the Request care team assistance agentic workflow to create support requests using the conversational abilities of Now Assist in Virtual Agent directly within Care Team Mobile or Care Team Portal.

The following AI agents are used as part of this workflow:

Name	Description
Care team operations case intake AI agent	The care team operations case intake AI agent interacts with users seeking to create support requests conversationally through Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile. It asks clarifying questions until it has the context needed for support request creation, which it asks users to confirm before submission. The support request is then routed to the Care team operations case creation AI agent for case creation.
Care team operations case creation AI agent	The care team operations case creation AI agent creates cases for supporting services departments on the backend using the information gathered by the Care team operations case intake AI agent. Once these cases are created, support agents can fulfill them within the Healthcare Operations Workspace.

For deeper details about these agents, including skills and triggers, navigate to the AI Agent Studio within your instance.