---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# View a medical device AEM case

# View a medical device AEM case in Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

View a medical device AEM case in Workspace to complete the review of an alternative equipment maintenance (AEM) request for a medical device model.{#cmms-view-aem-cases__pss-view-cases-sd}

## Vorbereitungen

Wichtig:  
Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

To use maintenance and servicing workflows or inventory and management workflows, please see [Clinical Device Management](https://servicenow-prod.fluidtopics.net/SfDwT1Lku2oUjCFf5c0Clw "ServiceNow Clinical Device Management streamlines the management of medical devices.").
You must have access to medical device AEM cases.

Role required: sn_hcls_cmms.clinical_engineer

## Prozedur

1. Open your Workspace by navigating to AllHealthcare CMMSWorkspace.
2. View medical device AEM cases assigned to you or your groups.
   * View medical device AEM cases assigned to you by navigating to ListsMedical device AEM caseMy cases.
   * View all open medical device AEM cases assigned to you by navigating to ListsMedical device AEM caseMy open cases.
   * View medical device AEM cases that belong to your groups but have not been assigned to anyone by navigating to ListsMedical device AEM caseMy groups unassigned cases.
   * View all medical device AEM cases by navigating to ListsMedical device AEM caseAll.
   {#cmms-view-aem-cases__choices_vcn_mzx_cqb}
3. Click the link to the case you want to view.

## Ergebnisse

The selected medical device AEM case page opens in another tab within Workspace displaying the following components:

Playbook
:   The actionable activities used to complete the AEM recommendations.

Details
:   Details of the medical device AEM case.

Approvers
:   Approvers of the AEM requests.

A medical device AEM case is a type of medical device case based on a healthcare case that instead is based on a customer service case. Depending on the configurations made by your administrator and your role,
additional tabs similar to a customer service case might appear for the medical device AEM case.

For more information on tabs available for a customer service case, see [Customer service case form](https://www.servicenow.com/docs/access?context=r_CustomerServiceCaseForm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).