---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Manage vaccination appointments using Clinician Portal

# Use Clinician Portal to find and manage vaccination appointments for users {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

As a user with the sn_vaccine_sm.clinician role, you can find vaccination appointments for users, view all of their upcoming appointments for a particular location, view, and work on a vaccination record, mark an appointment as a no-show, cancel an appointment, and more, all from within a single portal.  
Abbildung : 1. Clinician portal  
Hinweis:  
The clinician portal is optimized for both tablet and mobile. However, the mobile view doesn't currently support the selection of more than one appointment at a time for bulk updates.

## Find vaccination appointments and view upcoming appointments {#hcls-vam-clinician-experience__section_trc_2xv_l4b}

{#hcls-vam-clinician-experience__table_ew2_4hb_m4b__entry__2}

| Description | Screen |
|-|-|
| Clinicians can find vaccination appointments by scanning the user's QR code, entering the code manually, or looking up the appointment in the portal. Hinweis: Only user-scheduled appointments receive a QR code. If the user's appointment is part of a mass booking, then the user won't have a QR code. Clinicians can view the appointments for a particular location from the list. To view all upcoming appointments, click See all appointments Upcoming appointments . Upcoming appointments include all appointments for that day at the selected location, as well as appointments from the previous hour. For example, if the clinician views the upcoming appointments at 9:00 AM, they see all the assigned appointments from 8:00 AM through the end of the day. Once the clinician selects a location, it remains selected throughout the session. |   |
[Tabelle : 1. Screens of vaccination appointments]

{#hcls-vam-clinician-experience__table_ew2_4hb_m4b}

## View and search appointments {#hcls-vam-clinician-experience__section_lx1_b3b_m4b}

{#hcls-vam-clinician-experience__table_mx1_b3b_m4b__entry__2}

| Description | Screen |
|-|-|
| Clinicians can view all the upcoming appointments, as well as unassigned and all appointments. From the list view, clinicians can view all appointments, as well as search for users and filter for appointments. From the list view, clinicians can view all appointments for a particular location, search for users by name, and filter for appointments. By default, the dates for appointment filters are set for a week's time. Hinweis: Using the search by name filter, clinicians can view only the appointments booked for the registered users. However, the clinician can still scan the QR code of an internal user and can administer the vaccine. |   |
[Tabelle : 2. Screens of view and search appointments]

{#hcls-vam-clinician-experience__table_mx1_b3b_m4b}

## View and work on an appointment {#hcls-vam-clinician-experience__section_vqw_gxv_l4b}

{#hcls-vam-clinician-experience__table_cr4_5fb_m4b__entry__2}

| Description | Screen |
|-|-|
| Clinicians can view and work on an appointment record, including: * Verify the user's ID * Verify the user's details * Fill in screening questions * Verify that the vaccine is administered properly. If there are multiple vaccines booked under the same appointment and if the clinician has administered only one, details can still be captured by the clinician. Later, the user can book the vaccine that wasn't administered. * Provide comments and work notes * Verify that the user has verbally consented to the vaccine * Verify that the user was provided with information about the vaccine * Assign an appointment to oneself * Mark an appointment as a no-show * Cancel an appointment * Mark an appointment as complete Hinweis: When the clinician marks a vaccination appointment as complete, an immunization record creates for the user and stores on the Immunization (sn_hcls_immunization) table. {#hcls-vam-clinician-experience__ul_n2j_gjb_m4b} |   |
[Tabelle : 3. Screens of view and work on an appointment]

{#hcls-vam-clinician-experience__table_cr4_5fb_m4b}