---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Configure the knowledge base for articles

# Configure the knowledge base for articles in Healthcare and Life Sciences Service Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can configure the Healthcare and Life Sciences knowledge base that
contains the knowledge articles available on the Patient Portal.

As a user with the sn_hcls.admin role, you can configure the Healthcare and Life Sciences knowledge base to decide which users, roles, and groups
can read and contribute to the knowledge base. By default, users with the knowledge role can
contribute to and any users can read the knowledge articles in the Healthcare and Life Sciences knowledge base. For more information, see [Knowledge base setup guide for knowledge
admins and managers](https://www.servicenow.com/docs/access?context=set-up-knowledge-admin-user&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).

To access the Healthcare and Life Sciences knowledge base, navigate to AllHCLS Service ManagementAdministrationKnowledge Base. By default, the articles associated with the Frequently asked and questions
knowledge category are displayed in the Frequently asked questions
section of the patient portal and the articles associated with no category are displayed in
the Latest news \& articles section of the Patient Portal.