---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# View the landing page for healthcare-related cases

# View the landing page for healthcare-related cases in Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

As a healthcare agent, you can use the landing page of Workspace to
quickly scan and access healthcare-related cases.  
The landing page of healthcare-related cases in Workspace provides an overview of your new, assigned, and high priority healthcare cases and the healthcare cases assigned to your groups.Abbildung : 1. Healthcare-related cases Workspace landing page

## Accessing and using the landing page {#hcls-viewing-home-page__section_vm3_srw_2qb}

To access the Workspace for healthcare-related cases, navigate to AllHCLS Service ManagementHealthcare workspace.

The Workspace landing page includes components that display healthcare case
information, plus visualizations that further break down the component data. Each visualization
is connected to a data source. For example, the By priority component includes visualizations
for P1 and escalated cases.

From the landing page of Workspace, agents can:

* View the case information presented in each component.
* Drill into each component to see the case list behind the single score.
* Navigate to individual records from the case lists.
{#hcls-viewing-home-page__ul_a2n_4rw_2qb}

## Viewing data {#hcls-viewing-home-page__section_cvk_qqq_fnb}

By default, the Workspace displays data in the following sections:

* [Important
  items](https://servicenow-prod.fluidtopics.net/139EunRBk3snxFbA0M9xQg#hcls-viewing-home-page__dlentry_cy2_pk4_dsb)
* [Cases](https://servicenow-prod.fluidtopics.net/139EunRBk3snxFbA0M9xQg#hcls-viewing-home-page__dlentry_c21_yvw_2qb)
* [My active
  cases](https://servicenow-prod.fluidtopics.net/139EunRBk3snxFbA0M9xQg#hcls-viewing-home-page__dlentry_qcc_zvw_2qb)
{#hcls-viewing-home-page__ul_xc3_xqq_fnb}  
Hinweis:  
Your administrator can customize the landing page for Workspace and change the data that appears on it.

Important items{#hcls-viewing-home-page__dlentry_cy2_pk4_dsb}
:   The Important items section shows metrics including high-priority cases, cases not updated
    in more than three days, tasks associated with the cases, and unassigned cases for the agent
    to monitor and work on.

Cases{#hcls-viewing-home-page__dlentry_c21_yvw_2qb}
:   The Cases section shows donut charts for case types and case priority assigned to you. By
    default, the data in the charts is displayed only when the assignment group that you belong to
    is associated with the case. Monitor this section to make sure that high-priority healthcare
    cases are resolved quickly.

My active cases{#hcls-viewing-home-page__dlentry_qcc_zvw_2qb}
:   The My active cases section shows a list of all open healthcare-related cases that are
assigned to you.  
Hinweis:  
The Workspace landing page for healthcare-related cases is same as the CSM Configurable Workspace landing page. Therefore, you might see additional
information based on the configuration set up by your administrator. For more information, see
[CSM Configurable Workspace
landing page](https://www.servicenow.com/docs/access?context=csm-workspace-landing-pages&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).