---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Configure document templates

# Configure document templates for Healthcare and Life Sciences Service Management Core {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Improve the patient experience by automatically identifying and assigning relevant
healthcare documents including consent and privacy documents in a workflow that uses cases
extending the healthcare case type.
As a user with the sn_hcls.admin role, you can digitize the generation of healthcare
documents and forms by using in-built digital document templates. Healthcare
documents can be used to collect information and get consent and signature from a
patient, a practitioner, or both.

To create pre-filled and reusable healthcare documents, you map fields and variables
from the tables to a document template. Document templates are created within the
Healthcare and Life Sciences Service Management Core application. You can also decide who
are the participants associated with the fields in the document by mapping
appropriate user roles with participants.

You configure document templates in the Healthcare and Life Sciences Service Management Core
application by navigating to AllHCLS Service ManagementAdministrationConfigure documents. By default, you can create a document template of type HTML or PDF.
For more information, see [Document Templates of type
HTML](https://www.servicenow.com/docs/access?context=document-templates-flow-html&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) and [Document Templates of type
PDF (Advanced forms)](https://www.servicenow.com/docs/access?context=document-templates-PDF-flow&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).

After configuring a document template for a healthcare case table, you can configure
decisions as to when initiate the document fulfillment process in a workflow. For
more information, see [Configure the auto-generation of documents for healthcare cases](https://servicenow-prod.fluidtopics.net/YQW6IH4bdEQsgtvRSqOp_w "You can define the conditions for auto-generating documents for a healthcare case.").