---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# IT service request fulfillment

# Setting up the ServiceNow IT service request fulfillment process
for EMR systems {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Manage ServiceNow IT service requests from your EMR system by using either a system support module or a dedicated service
portal.

## Using a system support module for your EMR system {#emr-help-remote-req-fulfillment__section_bwp_512_tnb}

Use the pre-built ServiceNow scripted REST APIs for submitting IT service requests within your EMR system. The Remote help request API is available for integrations with your EMR system. For more information, see [Remote help request API](https://www.servicenow.com/docs/access?context=remote_help_request-api&version=australia&pubname=australia-api-reference&ft:locale=en-US).

## Using a dedicated service portal for your EMR system

Embed the service portal page for submitting ServiceNow IT service requests within your EMR system, such as the Epic EMR system.  
Hinweis:  
For integrating external web applications into an Epic EMR system, refer to the following sections in the Setup and Support guide available on the Epic website for its users:

* Allow users to Launch the Web Application from a Toolbar Button
* Configure the Integration Record for HTTP GET
* Prepare Activity and Run Parameters for Your Workflow
{#emr-help-remote-req-fulfillment__ul_szs_prx_ynb}To learn more, contact the Epic team representative of your institution.

As an administrator, you can use the EMR Help service portal for enabling
clinicians to submit IT service requests. For more information, see [Configuring the EMR Help service portal](https://servicenow-prod.fluidtopics.net/fYzyagMr2azDK_YeFPNjZg "The EMR Help service portal enables users to submit ServiceNow IT service requests from within their EMR system.").

To use a dedicated service portal, you can create a record producer to define the
fields for the help form in the record producer and then embed the form in your
service portal. Clinicians can use this help form to submit IT service requests.

By default, the EMR Incident record producer is available for
submitting IT service requests associated with incidents. You can use the default
record producer to add more variables or create your own record producer. For more
information, see [Record Producer](https://www.servicenow.com/docs/access?context=c_RecordProducer&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).

When embedding the form in your service portal, note the following points:

* Use the following URL format to embed the service portal page for submitting IT service requests: https://\<instance name\>.service-now.com/emr-assist?id=emr_assist_home_page\&sysparm_source=<var class="keyword varname">source_name</var> .

  For
  <var class="keyword varname">source_name</var>, provide the parameter defined in the
  request parameter. For more information, see [Configure request parameters for EMR systems](https://servicenow-prod.fluidtopics.net/iSmViORUEZ~eFJ0diwLyfw "Define parameters to include EMR variables from an EMR system in a ServiceNow service request.").
* You can also append any EMR variables to the service portal page URL by using the following format: https://\<instance name\>.service-now.com/emr-assist?id=emr_assist_home_page\&sysparm_source=<var class="keyword varname">source_name</var>\&<var class="keyword varname">var1_id=Value1</var>\&<var class="keyword varname">var2_id=Value2</var> .

  For example, https://\<instance name\>.service-now.com/emr-assist?id=emr_assist_home_page\&sysparm_source=epic\&sysparm_ws=Workstation\&sysparm_ws=Environment.  
  Hinweis:  
  EMR variables include workstation ID, server, patient medical record number (MRN), and others. You define the EMR variables as task parameters. The EMR variable values are automatically populated, if configured to be displayed on the EMR system help form. For more information, see [Configure request parameters for EMR systems](https://servicenow-prod.fluidtopics.net/iSmViORUEZ~eFJ0diwLyfw "Define parameters to include EMR variables from an EMR system in a ServiceNow service request.").
{#emr-help-remote-req-fulfillment__ul_wpf_vg2_tnb}