---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# View procedure request cases

# Viewing the landing page for procedure request cases in Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

As a patient service representative, you can use the landing page of the Workspace to quickly scan and access procedure request cases.  
Wichtig:  
Starting with the Yokohama release, Pre-Visit Management is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.

The landing page of the Workspace provides an overview of procedure request
cases assigned to you and your groups.

## Role required {#pre-visit-viewing-home-page__section_b3k_lcg_wqb}

Patient service representatives must have the sn_previsit.patient_service_agent or
sn_hcls.manager role to use the Workspace. For more information, see [Assign roles for Pre-Visit Management users](https://servicenow-prod.fluidtopics.net/TI6NNoh5HRn721XjnLi1kg "Assign roles to control access to features, capabilities, and data in the Pre-Visit Management application.").

## Accessing and using the landing page {#pre-visit-viewing-home-page__section_vm3_srw_2qb}

To access the Workspace, navigate to AllPre-Visit ManagementWorkspace.

The Workspace landing page includes components that display procedure request
case information, plus visualizations that further breakdown the component data. Each
visualization is connected to a data source. For example, the New Cases component includes
visualizations for new cases.

As a patient service representative, you can perform the following tasks from the landing page
of the Workspace:

* View the case or task information presented in each component.
* Drill into each component to see the case list behind the single score.
* Navigate to individual records from the case lists.
{#pre-visit-viewing-home-page__ul_a2n_4rw_2qb}

## Viewing data {#pre-visit-viewing-home-page__section_cvk_qqq_fnb}

The Workspace landing page for procedure request
cases is same as the landing page of Workspace for any healthcare-related cases
including cases created for addressing procedure requests. For more information, see [View the landing page for healthcare-related cases in Workspace](https://servicenow-prod.fluidtopics.net/139EunRBk3snxFbA0M9xQg "As a healthcare agent, you can use the landing page of Workspace to quickly scan and access healthcare-related cases.").  
Hinweis:  
Your administrator can customize the landing page for Workspace and change the data that appears on it.