---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Close a case

# Close a medical device issue case {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Enter the resolution details of the medical device issue case and close a medical device issue case.

## Vorbereitungen

Wichtig:  
Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

To use maintenance and servicing workflows or inventory and management workflows, please see [Clinical Device Management](https://servicenow-prod.fluidtopics.net/SfDwT1Lku2oUjCFf5c0Clw "ServiceNow Clinical Device Management streamlines the management of medical devices.").

Role required: sn_hcls_cmms.clinical_engineer

## Warum und wann dieser Vorgang ausgeführt wird

You can close a case, when the associated work order is completed and the medical device issue is resolved.

## Prozedur

1. Open your Workspace by navigating to AllHealthcare CMMSWorkspace.
2. Go to ListsMedical device issue caseAll.
3. Click the link to the case that you want to close.
4. In the Closure Information section of the Details tab, indicate the resolution state of the case by selecting a resolution code in the Resolution Code list.
5. Enter any information related to the closure in the Resolution notes field.
6. Click Close case.