---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Configure a program service

# Configure a program service {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer

Add a program service for use within the programs associated with the Healthcare and Life Sciences Service Management applications.

## Vorbereitungen

Role required: sn.hcls_manager or admin

## Warum und wann dieser Vorgang ausgeführt wird

By default, the application provides a few sample program services for the Healthcare and Life Sciences workflows that you can as a reference when
creating a program service.

## Prozedur

1. Navigate to AllHCLS Service ManagementAdministrationProgram service.
2. In the Program services list, click New.
3. On the form, fill in the fields.  
   {#hcls-create-program-service__table_scn_ppw_brb__entry__2}

   | Field | Description |
   |-|-|
   | Number | Unique identifier for the program service. This field is automatically set to an auto-generated number. |
   | Name | Name to identify the program service. |
   | Active | Option to enable the program service for use. |
   | State | State of the program service. This field is automatically set to the Draft state. |
   | Start Date | Date when the program service is scheduled to start. |
   | End Date | Date when the program service is scheduled to end. Hinweis: The end date of the program service must be later than the start date. |
   | Description | Summary of the program service. |
   [Tabelle : 1. Program service form]

   {#hcls-create-program-service__table_scn_ppw_brb}  
   Hinweis:  
   Either enter the date in the `yyyy-mm-dd` format, such as `2021-12-31`, or click the select date icon corresponding to the date type. For example, provide the end date of the program service by either entering the date in the End Date field or clicking the select date icon (![Select date icon.]()) and selecting the date.
4. Click Submit.
5. **Wahlweise:** [Configure a specification
   characteristic for the program service](https://servicenow-prod.fluidtopics.net/gbqIDKz6jZhWxUDdy4yi3g#hcls-setup-service-charac "Create a specification characteristic so that you can define the program service offering in Healthcare and Life Sciences programs.").
6. **Wahlweise:** [Associate the program service
   with a program](https://servicenow-prod.fluidtopics.net/gbqIDKz6jZhWxUDdy4yi3g#hcls-setup-program-serv-rel "Create a relationship between a program service and programs to make the service available within the program.").
7. [Publish the program
   service](https://servicenow-prod.fluidtopics.net/gbqIDKz6jZhWxUDdy4yi3g#hcls-publish-program-service "Publish a program service for use within the Healthcare and Life Sciences Service Management applications.").

## Configure a specification characteristic for a program service {#ariaid-title2}

Create a specification characteristic so that you can define the program service
offering in Healthcare and Life Sciences programs.

### Vorbereitungen

Role required: sn.hcls_manager or admin

### Prozedur

1. Navigate to AllHCLS Service ManagementAdministrationProgram service.
2. In the Program services list, click the link to a program service from the Number column.
3. In the Specification Characteristics related list, click New.
4. In the Characteristic field, click the lookup icon ![Lookup using list icon.]() and select a characteristic from the Name column of the Characteristics list.  
   By default, the application provides the Benefit Investigation characteristic for use a reference when creating a characteristic. To create a new characteristic, click New in the Characteristics list and fill in the characteristic details.
5. **Wahlweise:** In the Characteristic Option field, click the lookup icon ![Lookup using list icon.]() and select a characteristic option from the Option column of the Characteristic Options list.  
   To create a new characteristic option, click New in the Characteristic Options list and fill in the characteristic option details.
6. **Wahlweise:** Select the Mandatory check box to make the specification characteristic as a requirement for completing the program service.
7. Click Submit.  
   Hinweis:  
   You can ignore the Activities section, which is not used.

## Associate a program service with a program {#ariaid-title3}

Create a relationship between a program service and programs to make the service
available within the program.

### Vorbereitungen

[Configure a program](https://servicenow-prod.fluidtopics.net/RxALnrAL8n96Lxrt~CfUKw#hcls-create-program "Add a program for use within the Healthcare and Life Sciences Service Management applications.").

Role required: sn.hcls_manager or admin

### Warum und wann dieser Vorgang ausgeführt wird

You can also associate a program service with a program by using the Program module.
For more information, see [Associate a program with a program service](https://servicenow-prod.fluidtopics.net/RxALnrAL8n96Lxrt~CfUKw#hcls-setup-program-rel "Create a relationship between a program and program services to make the program service available within the program.").

### Prozedur

1. Navigate to AllHCLS Service ManagementAdministrationProgram service.
2. In the Program services list, click the link to a program service from the Number column.
3. In the Program relationships related list, click New.
4. In the Program field, click the lookup icon ![Lookup using list icon.]() and select the program from the Name column of the Specifications list.
5. In the Program service field, click the lookup icon ![Lookup using list icon.]() and select a program service from the Name column of the Specifications list.
6. In the Relationship Type field, select Offers.
7. Select the Active check box for activating the relationship.
8. Click Submit.

## Publish a program service {#ariaid-title4}

Publish a program service for use within the Healthcare and Life Sciences Service Management applications.

### Vorbereitungen

Role required: sn.hcls_manager or admin

### Prozedur

1. Navigate to AllHCLS Service ManagementAdministrationProgram service.
2. In the Program services list, click the link to the program service from the Number column.
3. On the Program service form, click Publish to make the program service available for use within Healthcare and Life Sciences Service Management applications.