---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Manage medical device in-service cases

# Managing medical device in-service cases in Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can use Workspace to manage medical device in-service cases.  
Wichtig:  
Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

To use maintenance and servicing workflows or inventory and management workflows, please see [Clinical Device Management](https://servicenow-prod.fluidtopics.net/SfDwT1Lku2oUjCFf5c0Clw "ServiceNow Clinical Device Management streamlines the management of medical devices.").

When a request to set a medical device in-service is submitted from a service portal, a medical device in-service case is created for a clinical engineer to work on. As a clinical engineer with the
sn_hcls_cmms.clinical_engineer role, you can review the medical device in-service request, create the medical device and medical device model, or associate the medical device with an existing model to complete the medical device
in-service request.
{#cmms-managing-ob-cd-workspace__table_aqr_bcc_bvb__entry__2}

| Task | Description |
|-|-|
| [Access the Workspace](https://servicenow-prod.fluidtopics.net/Ri4zhbI6KGmk6gi32m_fNQ "As a clinical engineer, you can use the landing page of the Workspace to quickly scan and access medical device cases."). | Use the home page in Workspace to quickly scan and access medical device in-service cases. |
| [View a medical device in-service case in Workspace](https://servicenow-prod.fluidtopics.net/OyezE891WXJIwCmYQZTe3A "View a medical device in-service case in Workspace to complete the process of medical devices in-service."). | View a medical device in-service case in Workspace to complete the activities for a medical device in-service. |
| [Understand the life cycle of a medical device in-service case](https://servicenow-prod.fluidtopics.net/fl4UDPVGRLC86ZyZksNuyQ "Medical device in-service cases within the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application can be in one of the several states as it progresses through the fulfillment cycle."). | Understand the various states of a medical device in-service case. |
| [Work on a medical device in-service case](https://servicenow-prod.fluidtopics.net/3J9JcOgnXu5Oc~DFfiHN7w "Use the playbook available with the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application to manage medical device in-service cases and complete requests to set the medical devices in-service."). | Use the playbook available with the Healthcare CMMS application to manage medical device in-service cases. |
| [Assess the medical device risks](https://servicenow-prod.fluidtopics.net/UiQrgSh7pZmXZk84LWnMhg "Assess the risks related to the patient safety identification and compliance risk management when setting a medical device in-service and submit the assessment to relevant approvers."). | Assess risks and complete your assessments when a medical device is set to in-service and submit the assessment to relevant approvers. |
[Tabelle : 1. Medical device in-service cases managing tasks]

{#cmms-managing-ob-cd-workspace__table_aqr_bcc_bvb}