---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Configuring the EMR Help service portal

# Configuring the EMR Help service portal {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The EMR Help service portal enables users to submit ServiceNow IT service requests from within their EMR system.

As an administrator, you can set up the EMR Help service portal for submitting IT
service requests from an EMR system. To access the EMR Help service portal,
navigate to Service PortalPortals and click Industry Remote Help.

The default home page available within the EMR Help service portal provides the NewReport an Issue menu option for submitting a Remote Assist Incident from an EMR system. For IT service requests other than incidents, such as for demands or change
requests, you must configure the EMR Help service portal to add a new menu for
definitions associated with the IT service request. Clinicians can then view the option for
submitting the configured IT service request type on their service portals.

For more information about creating a custom interface using service portals, see [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).