---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Explore

# Exploring Patient Support Services {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Whether you're starting or expanding your implementation of the Patient Support Services application, consider learning more about features
available to streamline the onboarding, education, and engagement processes for your
patients.

## Patient Support Services overview {#pss-explore__section_gvn_nl2_nnb}

Wichtig:  
Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.

For patients, make onboarding easy for any therapy and promote adherence for better health
outcomes.

For healthcare organizations, overcome the hurdles faced by patients when starting a
therapy by removing financial barriers to improve access and streamlining onboarding to get
patients started on the therapy faster.

For care coordinators, the Patient Support Services playbook provides a
guided experience to review enrollment requests. They can verify the patient information,
review enrollment details, identify and assign the required consent tasks and forms, and
send the appropriate documentation to the patient's insurance organization for
pre-authorization.

The Patient Support Services application uses the data model provided by the
Healthcare and Life Sciences Service Management Core application. The enrollment requests are
submitted as enrollment cases and assigned to patient service agents acting as care
coordinators who can then use a guided playbook within their Workspace for
fulfilling tasks within the patient support program and closing an enrollment case.

## Patient Support Services workflow {#pss-explore__section_izd_y4j_41c}

In the Patient Support Services workflow:

1. An administrator configures the Patient Support Services application.
2. A clinician recommends patient support programs.
3. A contributor enrolls in the recommended programs.
4. A healthcare agent facilitates program scheduling and sends patient necessary documentation.
5. A nurse educator conducts patient support services and then updates system.
{#pss-explore__ol_s4x_1pj_41c}

## Benefits {#pss-explore__section_p5n_nl2_nnb}

Patient Support Services provides the following benefits:  
{#pss-explore__table_kwv_knb_zzb__entry__3}

| Benefit | Key feature | Role |
|-|-|-|
| Manage enrollment requests and complete to-do items, such as training tasks. | [Manage enrollment requests in Workspace](https://servicenow-prod.fluidtopics.net/S4bA54aSum_gMeQWQIOR3w "As a care coordinator or a nurse educator, you can use Workspace to manage enrollment requests or training tasks, respectively.") | Care Coordinator |
| Book appointments for support programs and complete to-do items assigned to you as a patient. | [Complete to-do items for Patient Support Services](https://servicenow-prod.fluidtopics.net/NFY2SXZhTHh6vwQwRlw38w "View and complete all to-do items assigned to you as a patient from the patient portal.") | Patient |
| Book appointments for enrollment training requests. | [Booking appointments for Patient Support Services](https://servicenow-prod.fluidtopics.net/WP~mHoL91QsNLGJLMYCjaQ "Book an appointment as a patient for the training requests within a Patient Support Services program.") | Care Coordinator |
[Tabelle : 1. Patient Support Services benefits]

{#pss-explore__table_kwv_knb_zzb}

To get started with the Patient Support Services application, see [Configuring Patient Support Services](https://servicenow-prod.fluidtopics.net/WAokkH118y32gjh2tAoLsg "Set up the Patient Support Services application to complete enrollment activities associated with a patient service program.").