---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Setting up roles and responsibilities

# Setting up roles and responsibilities for Healthcare Operations users {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

To manage access effectively in Healthcare Operations Core (HCO), first understand how roles and responsibilities work together. These concepts build on the Service Model Foundation (SMF) but are adapted for HCO-specific use
cases.

## Roles {#cto-setting-up-roles-responsibilities__section_fq1_3l2_fhc}

Roles define table-level access. They determine which objects you can interact with and what actions you can perform. IE, (CRUD: Create, Read, Update, Delete).

Example: The `sn_hco.care_team_member` role enables you to work with HCO cases.

## Responsibilities {#cto-setting-up-roles-responsibilities__section_fcc_lfs_jhc}

Responsibilities control record-level access within tables. Even if your role grants access to a table, responsibilities decide which specific records you can view or edit.

Responsibilities in HCO are based on Service Model Foundation responsibilities, but adapted (relabeled) for healthcare operations using Related Party Configurations.

Example: The Care Team Member responsibility limits your access to cases for healthcare organizations that you're a member of.
{#cto-setting-up-roles-responsibilities__table_cft_5n2_fhc__entry__2}

| Healthcare Operations Core Responsibility | Inherited Service Model Foundation responsibility |
|-|-|
| Care Team Member | Service location business contributor |
| Care Team Manager | Service location business manager |
| Support Department Agent | Location Support Agent |
[ ]

{#cto-setting-up-roles-responsibilities__table_cft_5n2_fhc}

## Why responsibilities matter {#cto-setting-up-roles-responsibilities__section_a1s_tfs_jhc}

Think of roles as the door to the building and responsibilities as the rooms you're allowed to enter.

This layered approach segregates data so that members of healthcare organizations only see records that pertain to that healthcare organization that they have responsibility for.

## Example scenario {#cto-setting-up-roles-responsibilities__section_ywg_vfs_jhc}

You're a care team member associated with the Intensive Care Unit (ICU) at a hospital.

* Role: The `sn_hco.care_team_member` role gives you access to HCO cases.
* Responsibility: The Care Team Member responsibility restricts access to cases within that ICU only.
{#cto-setting-up-roles-responsibilities__ul_w2y_xfs_jhc}

Result: You can work on HCO cases related to that ICU, but can't view cases for other units.  
{#cto-setting-up-roles-responsibilities__table_vlf_k3s_jhc__entry__3}

| Role | Responsibility | Description |
|-|-|-|
| `sn_hco.care_team_member` | Care Team Member | Use the Care Team Member responsibility to work on cases to report issues within an assigned unit. |
| `sn_hco.care_team_manager` | Care Team Manager | Use the Care Team Manager responsibility to report issues within an assigned unit and manage the members of your healthcare organization. |
| `sn_hco.loc_support_agent` | Support Department Agent | The Support Department Agent responsibility is used by the Care Team Operations applications so agents can fulfill cases for their specific department. |
[Tabelle : 1. Roles and responsibilities in Healthcare Operations Core]

{#cto-setting-up-roles-responsibilities__table_vlf_k3s_jhc}

## What to do next {#cto-setting-up-roles-responsibilities__section_svh_r3s_jhc}

* [Assign roles to Healthcare Operations Core users](https://servicenow-prod.fluidtopics.net/KKYF3LDvA1rNIxnXH0rFPA "Assign specific roles to give Healthcare Operations Core users visibility into healthcare organizations and the hierarchies they manage.")
* [Assign responsibilities to Healthcare Operations Core users](https://servicenow-prod.fluidtopics.net/yZr5MBbcTYDhfV_NPm_Twg "Assign responsibilities to users in Healthcare Operations Core to dictate which specific records users are authorized to view or modify.")
{#cto-setting-up-roles-responsibilities__ul_qmc_s3s_jhc}