---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# View an enrollment case

# View an enrollment case in Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

View an enrollment case in Workspace to complete patient enrollment activities for a patient support services program.{#pss-view-cases__pss-view-cases-sd}

## Vorbereitungen

Wichtig:  
Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.
You must have access to enrollment cases.

Role required: sn_hcls.manager, sn_patientservice.agent

## Prozedur

1. Open your Workspace by navigating to AllPatient Support ServicesWorkspace.
2. View enrollment cases assigned to you or your groups.
   * View enrollment cases assigned to you by navigating to ListsEnrollment caseMy cases.
   * View all open enrollment cases by navigating to ListsEnrollment caseMy open cases.
   * View enrollment cases that belong to your groups but have not been assigned to anyone by navigating to ListsEnrollment caseMy groups unassigned cases.
   * View all enrollment cases by navigating to ListsEnrollment caseAll.
   {#pss-view-cases__choices_vcn_mzx_cqb}
3. Click the link to the case you want to view.

## Ergebnisse

The selected enrollment case page opens in another tab within Workspace displaying the following components:

* Playbook
* Details
* Patient information
* Tasks
* Task SLAs
* Emails
* Pre-authorization requests
* Medication Prescriptions
* Enrolled programs
* Enrolled program services
* Appointments

{#pss-view-cases__ul_nsk_phz_cqb}

An enrollment case is based on a healthcare case that instead is based on a
customer service case. Depending on the configurations made by your administrator
and your role, additional tabs similar to a customer service case might appear for
the enrollment case.  
Hinweis:  
The Patient field is mandatory for an enrollment request case.

For more information on tabs available for a customer service case,
see [Customer service case
form](https://www.servicenow.com/docs/access?context=r_CustomerServiceCaseForm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).

## Nächste Maßnahme

You can select the Patient information tab in Workspace to view patient details. For more information, see [Viewing patient information for an enrollment case in Workspace](https://servicenow-prod.fluidtopics.net/zN~EXbk0~SndonthzWMdiw "With the 360-degree view of a patient in Workspace, you can access the patient details anytime for completing enrollment cases.").