---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Use the Patient Portal

# Use the Patient Portal for Healthcare and Life Sciences Service Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

You can use the Patient Portal available with the Healthcare and Life Sciences Service Management application to access your healthcare
information from anywhere.

As a user with the sn_hcls.patient role, you can access the Patient Portal page by
[registering yourself on the Patient Portal](https://servicenow-prod.fluidtopics.net/joru7gnesvq9bqX4lTz2~g "As a patient, you can create an account on a patient portal to avail your healthcare services online including scheduling your vaccinations."). To begin with the Patient Portal, you might need to first accept
the privacy policy of your healthcare organization and then [enter the key personal information](https://servicenow-prod.fluidtopics.net/DvQ3bggAUv_tHX2QWJT78g "As a patient, after you have registered on your Patient Portal, you can provide your personal information to help organizations determine your healthcare services.").

From the Patient Portal, you can request healthcare services, complete your to-do
tasks, and receive notifications to provide the required approval or information. You can also
check the healthcare information about your household members.
Abbildung : 1. Patient Portal page

Depending on the configurations set by your administrator, as a patient, you can perform the
following tasks from the Patient Portal:

View the reminder for the next appointment
:   View the reminder for your next upcoming appointment on the Patient Portal page.
    You can view the appointment details by clicking View details next to
    the reminder on the Patient Portal page.

View and complete to-dos
:   Review and sign documents and other tasks including review and add or update insurance
    information from your to-dos list. You can view all the pending and closed to-do items by
    clicking View all in the Pending to-dos section of the Patient Portal page.

View requests
:   View open requests including healthcare cases associated with you and your authorized
    household members. You can click a request to view the status and other details, attach
    documents, and post comments. You can view all the pending and closed requests by clicking
    View all in the Open requests section of the Patient Portal
    page.

View suggested vaccinations and schedule them
:   View suggested vaccinations that you can schedule for yourself. Depending on the Patient Portal settings configured by your portal administrator, you can schedule the
    vaccinations suggested for you from the Vaccinations section of the Patient Portal
    home page by clicking Schedule vaccination. On the Schedule your
    vaccination form select the vaccination, site, and slot details.  
    Hinweis:  
    The Vaccinations section appears only when your administrator has installed the Vaccine Administration Management application. For more information, see [Using Vaccine Administration Management](https://servicenow-prod.fluidtopics.net/cvRmuilf~N6qmYBVsrd5cw "Learn how users, clinicians, and provider admins use Vaccine Administration Management.").

View the COVID-19 vaccination status
:   View the COVID-19 vaccination status for yourself when the Vaccine Administration Management (VAM) is installed.  
    Hinweis:  
    The COVID-19 vaccination status section appears only when your administrator has installed the Vaccine Administration Management application. For more information, see [Using Vaccine Administration Management](https://servicenow-prod.fluidtopics.net/cvRmuilf~N6qmYBVsrd5cw "Learn how users, clinicians, and provider admins use Vaccine Administration Management.").

View household members
:   View your household members and their details including their upcoming appointments, to-do
    items, number of pending vaccinations, and open requests.

View appointments
:   View your upcoming and past appointments and their details.

Request healthcare services
:   Submit requests for healthcare services including enrollment and procedure requests when the
    Patient Support Services and Pre-Visit Management applications
    are installed.

Access self-service resources
:   Interact with Virtual Agent to resolve your healthcare queries, check the
    status of your requests, or seek any other information.

Access articles and frequently asked questions
:   Access knowledge articles and frequently asked questions relevant to your health.

The Patient Portal home page also provides menu options for viewing and scheduling
your appointments, viewing your open and closed to-do items and healthcare requests, and
requesting healthcare services.
* **[Register on the Patient Portal](https://servicenow-prod.fluidtopics.net/joru7gnesvq9bqX4lTz2~g)**   
  As a patient, you can create an account on a patient portal to avail your healthcare services online including scheduling your vaccinations.
* **[Enter key personal information on the Patient Portal](https://servicenow-prod.fluidtopics.net/DvQ3bggAUv_tHX2QWJT78g)**   
  As a patient, after you have registered on your Patient Portal, you can provide your personal information to help organizations determine your healthcare services.