---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Assign roles

# Assign roles for Patient Support Services users {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 3. August 2023
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Assign roles to control access to features, capabilities, and data in the Patient Support Services application.{#pss-assign-roles__roles-pss}

## Vorbereitungen

Wichtig:  
Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.
Set the application scope to Patient Support Services using the application picker. For more information, see [Application picker](https://www.servicenow.com/docs/access?context=c_ApplicationPicker&version=australia&pubname=australia-application-development&ft:locale=en-US).

Role required: sn_patientservice.admin or admin

## Warum und wann dieser Vorgang ausgeführt wird

Users with the roles listed in the following table can use the Patient Support Services application.{#pss-assign-roles__table_ebx_hlm_cvb__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| sn_patientservice.admin | Administers who can access the Patient Support Services application. | sn_patientservice.agent |
| sn_patientservice.agent | Views and fulfills enrollment cases as a care coordinator. | sn_hcls.healthcare_agent |
| sn_patientservice.nurse_educator | Manages training requests for a Patient Support Services as a nurse educator. Hinweis: By default, the sn_patientservice.nurse_educator role is assigned to the members of the Nurse Training Support assignment group. | sn_hcls.practitioner |
| sn_patientservice.case_creator | Creates enrollment cases for all associated objects. | sn_patientservice.case_viewer |
| sn_patientservice.agent_connector | Views, creates, and updates enrollment cases for all associated objects. You can combine this role with other roles for a user with the agent connector profile. For more information, see [Determining additional user profiles in Patient Support Services](https://servicenow-prod.fluidtopics.net/yMh8IfO4JaNU3zim8Smd~w "You can determine who can act as an agent connector or contributor for enrollment cases in the Patient Support Services application."). | * sn_hcls.healthcare_agent * sn_patientservice.sm_agent {#pss-assign-roles__ul_eh4_5rf_15b} |
| sn_patientservice.case_task_viewer | Views all tasks associated with an enrollment case that the user has access to. | None |
| sn_patientservice.case_viewer | Views all enrollment cases available in the application. | None |
| sn_patientservice.contributor | Creates enrollment cases for patients. You can combine this role with other roles for a user with the contributor profile. For more information, see [Determining additional user profiles in Patient Support Services](https://servicenow-prod.fluidtopics.net/yMh8IfO4JaNU3zim8Smd~w "You can determine who can act as an agent connector or contributor for enrollment cases in the Patient Support Services application."). | * sn_hcls.clinical_data_viewer * sn_hcls.foundation_data_viewer * sn_patientservice.case_task_viewer * sn_hcls.patient_data_viewer * sn_hcls.practitioner_data_viewer * sn_hcls.health_insurance_data_viewer * sn_patientservice.case_viewer * sn_hcls.revenue_cycle_data_viewer * sn_patientservice.case_creator {#pss-assign-roles__ul_dxs_lrf_15b} |
| sn_patientservice.sm_agent | Accesses and views all data related to enrollment requests as a care coordinator. | sn_patientservice.case_creator |
[Tabelle : 1. Roles installed in Patient Support Services]

{#pss-assign-roles__table_ebx_hlm_cvb}

## Prozedur

Assign roles to users and groups using the ServiceNow AI Platform user administration feature.

* To assign a role to a user, see [Assign a role to a
  user](https://www.servicenow.com/docs/access?context=t_AssignARoleToAUser&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
* To assign a role to a group, see [Assign a role to a
  group](https://www.servicenow.com/docs/access?context=t_AssignRoleToGroup&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
{#pss-assign-roles__choices_tjl_52j_xnb}