---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Configure interactions for healthcare case types

# Configure interactions for healthcare case types {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can add a create case UI action to enable agents to create a healthcare-related case from an interaction.

By default, a UI action to create a case from an interaction is not available. As an
administrator, you can create a UI action for creating healthcare-related cases and add
the UI action to the Interaction form. For more information, see [Create a UI action](https://www.servicenow.com/docs/access?context=t_EditingAUIAction&version=australia&pubname=australia-platform-administration&ft:locale=en-US).  
Hinweis:  
Agents use CSM Configurable Workspace for resolving healthcare cases. To use UI actions in CSM Configurable Workspace, each UI action must have a corresponding form action. For more information, see [Set up a form action in CSM
Configurable Workspace](https://www.servicenow.com/docs/access?context=config-csm-config-ws-form-action&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).