Name to identify the configuration.

Task table for which the appointment is created.

The Patient service training [sn_patientservice_training_task] table is the default table for the Patient Support Services training tasks.

Method to determine the appointment availability.

Option to display the advanced calendar view for available appointments in the Select Appointment window on the patient portal.

The advanced calendar view displays appointments categorized in different time slots of the day, such as morning, afternoon, and evening.

Option for activating the application configuration and enabling the appointment booking.

Option to enable the auto-acceptance of the training tasks by an agent.

For Patient Support Services, clear the Auto acceptance check box because the appointment for a training task is booked by a patient.

View of the available appointments in the Select Appointment window on the patient portal for a single day or for a week.

Advanced view of the available appointments in the Select Appointment window on the patient portal.

Option to configure different schedule on a day level when booking appointments.

Name to identify the service configuration.

Name of the appointment booking configuration associated with this service. This field is automatically set to the selected appointment booking configuration.

Table that is used to calculate appointment availability. The default is the Appointment [sn_hcls_appointment] table.

Holiday schedule to use when determining appointment availability.

Click the lookup icon () and select a schedule from the Schedules list.

The appointment booking feature evaluates the holiday schedule when determining the number of available appointments and excludes any day in the schedule that is set to Exclude. For more information, see Holidays.

Service in the service catalog for which this appointment booking configuration is being created.

Click the lookup icon () and select a service from the Record Producers list.

By default, the application includes the Program service appointment record producer for the Program service appointment configuration.

Field in the record provider that determines the appointment location.

Appointment window based on the Timezone field specified in the patient record or the location where the appointment for the training task is scheduled.

Option to make creating an appointment when requesting the service as a requirement.

Field on the record provider that determines who the appointment is being created for.

A reference field that looks for a sys_user variable and sets the variable on the record producer; for example, Patient.

Number of available appointments for each configured appointment time slot.

The numeric value you enter determines the number of available appointments that are displayed on the Select Appointment window.

Number of hours or days from the current time after which an appointment can be booked for this service.

Number of days prior to the current day for which an appointment can be booked for this service.

Number of hours or days prior to an appointment start time that are required for an appointment to be canceled or rescheduled.

If a patient attempts to cancel or reschedule an appointment within this number of hours, the Cancel button is not available.

Amount of time required to complete all tasks created by the record producer.

Average travel time required for an agent. This field is not used in Patient Support Services.

Days of the week for which appointments can be booked.

Earliest start time for an appointment window in a workday.

Latest end time for an appointment window in a workday.

Option for scheduling a break for each bookable day.

If you select the Include daily break check box, you can then specify the break start and end times in the boxes that appear.