---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Configure a privacy policy for managing patient consent

# Configure a privacy policy for managing patient consent {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure a privacy policy for effectively managing patient and member consent to a healthcare request.{#hcls-config-policy-consent__hcls-config-policy-consent-sd}

## Vorbereitungen

Role required: sn_hcls.admin or admin

## Prozedur

1. Navigate to AllHCLS Service ManagementAdministrationPrivacy Policy.
2. In the Policies list, click New.
3. On the form, fill in the fields.  
   {#hcls-config-policy-consent__table_lq3_tdh_zrb__entry__2}

   | Field | Description |
   |-|-|
   | Number | Alpha-numeric profile identifier of the policy. The value is auto-generated and is incremented every time you add a new policy to your ServiceNow instance. The initial value for the Number field is POL00001000. Hinweis: To customize the number, define the auto-numbering format for the Policy \[sn_hcls_policy\] table. For more information, see [Add auto-numbering records in a table](https://www.servicenow.com/docs/access?context=t_AutoNumberingRecordsInATable&version=australia&pubname=australia-platform-administration&ft:locale=en-US). |
   | Policy category | This field should be set to Registration. |
   | Policy type | Type of the policy. A policy is one of the following types: * Standard: A policy that doesn't require a consent form to be signed by a patient. * Document template: A policy that requires a consent form to be signed by a patient. With the Document template policy type, a to-do item is created for the patient to sign the consent form. {#hcls-config-policy-consent__ul_kp3_34z_ctb} |
   | Validity duration (in days) | Number of days the policy is valid for after a patient signs the policy. |
   | Active | Option for enabling the privacy policy. |
   | Scope | Type of consent included in the policy. For privacy consent, select Privacy consent. Else, this field should be left empty. |
   | Document template | Document template to generate standard letters or documents associated with the policy. This field is used only when the [Policy type](https://servicenow-prod.fluidtopics.net/~Nv1Hk4YHSizT4~0dAgLyw#hcls-config-policy-consent__policy_type) field is set to Document template. Hinweis: You can associate only one active policy with a document template. For more information, see [Configure document templates for Healthcare and Life Sciences Service Management Core](https://servicenow-prod.fluidtopics.net/5iN8Kl4A3Q8lNhrQyT0NHA "Improve the patient experience by automatically identifying and assigning relevant healthcare documents including consent and privacy documents in a workflow that uses cases extending the healthcare case type."). |
   | External policy link | External reference to the policy included in a consent scope. |
   | Policy name | Name to identify the policy. |
   | Policy content | Content of the policy that should be read and accepted by the Patient Portal users at the time of registration. |
   [Tabelle : 1. Policy form]

   {#hcls-config-policy-consent__table_lq3_tdh_zrb}
4. Click Submit.