---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Display patient information on a healthcare case

# Display patient information on a healthcare case type in Healthcare workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Improve agent efficiency and the quality of patient interactions by enabling healthcare
agents to view relevant patient information within a case that extends the healthcare case
type.

By default, patient information is displayed on interaction records associated with patients.
You can configure the CSM Configurable Workspace to display patient information
for a case that extends the healthcare case type.
{#hcls-enable-viewing-patient-info__table_m25_vzr_cqb__entry__2}

| Task | Description |
|-|-|
| [Extend the healthcare case table](https://servicenow-prod.fluidtopics.net/ggegKgE0uP~j_~o1D3L2WQ "Extend the Healthcare case [sn_hcls_case] table to create a case type for viewing patient information within healthcare-related cases."). | Extend the Healthcare case \[sn_hcls_case\] table to create a case type for viewing patient information within healthcare-related cases. |
| [Set up the interaction form to create healthcare cases](https://servicenow-prod.fluidtopics.net/r6WH9wRkOCWe4eCZ78aJ_A "You can add a create case UI action to enable agents to create a healthcare-related case from an interaction."). | Add a create case UI action to enable agents to create a healthcare case from an interaction. |
| [Create ACL rules for the extended Healthcare case table](https://servicenow-prod.fluidtopics.net/s40AEsZjfpQC1wpJeeUFeQ "You can create access control list (ACL) rules to enable users and applications to access healthcare cases."). | Create access control list (ACL) rules to enable appropriate users and applications to access healthcare cases. |
[Tabelle : 1. Configurations tasks for displaying patient information on a healthcare case]

{#hcls-enable-viewing-patient-info__table_m25_vzr_cqb}