--- sourceDocument: Australia Healthcare and Life Sciences sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences Release : - australia ft:locale : - de-DE ft:publication_title : - Australia Healthcare and Life Sciences ft:clusterId : - hcls bundleId : - hcls workflow : - Customer and Industry --- # Configure # Configuring Patient Support Services {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 3. August 2023 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer Set up the Patient Support Services application to complete enrollment activities associated with a patient service program. Wichtig: Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base. Hinweis: The Patient Support Services application is based on the Patient Support Services data model that extends the [Healthcare and Life Sciences data model](https://servicenow-prod.fluidtopics.net/twuvhSX2vG6c9f8nf_~OWw "The Healthcare and Life Sciences Service Management Core application provides a data model that is used in the Healthcare and Life Sciences Service Management workflows.") and stores all enrollment requests in the Enrollment case \[sn_patientservice_enroll_case\] table. The following table provides an overview of the configuration tasks required for Patient Support Services. {#pss-config-app__table_ksw_gpr_4nb__entry__2} | Task | Description | |-|-| | [Install Patient Support Services](https://servicenow-prod.fluidtopics.net/tLu17ag0Z_dnXS8s8BtXOQ "You can install the Patient Support Services application (sn_patientservice) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed."). | Install the Patient Support Services application to work on patient support services. | | [Assign roles for Patient Support Services users](https://servicenow-prod.fluidtopics.net/crqaxhCe07l1Bj6_AEFkZQ "Assign roles to control access to features, capabilities, and data in the Patient Support Services application."). | Assign roles to control access to features, capabilities, and data in the Patient Support Services application. | | [Use the Patient Support Services data model](https://servicenow-prod.fluidtopics.net/KVp21bb_zRyvRdtGaY50BA "The Patient Support Services application provides a data model for use in the Patient Support Services workflow."). | Use Patient Support Services tables to store the data related to enrollment requests. | | [Approve restricted caller access privileges for Patient Support Services.](https://servicenow-prod.fluidtopics.net/LzNtcrJOcYpcOs57g9hZbw "Approve restricted caller access (RCA) privileges for accessing document templates from the Patient Support Services application.") | Approve restricted caller access (RCA) privileges for accessing document templates from the Patient Support Services application. | | [Configure an enrollment request form](https://servicenow-prod.fluidtopics.net/1AJsiMVPCyG6ZIsR9302ag "You can configure an enrollment request form to enable patients or practitioners to enroll into Patient Support Services programs offered by a healthcare organization."). | Configure an enrollment request form to enable patients or practitioners enroll into Patient Support Services programs offered by a healthcare organization. | | [Configure the submission flow of the enrollment request form](https://servicenow-prod.fluidtopics.net/by0j2lhC7_aQXK7Mh74oJw "Use scripted extension points to decide what records are created or updated after an enrollment request form is submitted."). | Use scripted extension points to decide what records are created or updated after an enrollment request form is submitted. | | [Determine who can conduct training tasks](https://servicenow-prod.fluidtopics.net/249aE8Us4LkI21_vnU2i3A "Add users who can conduct the trainings for Patient Support Services to the Nurse Training Support assignment group."). | Add users who can conduct the trainings for Patient Support Services to the Nurse Training Support assignment group. | | [Configure an appointment booking setting](https://servicenow-prod.fluidtopics.net/tXX1HHdkTmq3mWRG6LweFg#pss-appt-booking-setup "Enable patients to book an appointment for the training requests conducted by nurse educators."). | Enable patients to book an appointment for the training tasks conducted within the Patient Support Services application | | [Configure a program](https://servicenow-prod.fluidtopics.net/_7AkDJeOe8HZKNaBvD1V7g "Enable your patients to enroll to a program in the Patient Support Services application."). | Enable your patients to enroll to a program in the Patient Support Services application. | | [Configure a checklist for a program.](https://servicenow-prod.fluidtopics.net/ptEk6TfzA2RnDSgiDQvc4g "Configure a checklist for a Patient Support Services program as an informal list of questions or tasks used as a reminder for the completion of an enrollment request.") | Configure a checklist for a Patient Support Services program as an informal list of questions or tasks used as a reminder for the completion of an enrollment request. | | [Configure the auto-generation of documents](https://servicenow-prod.fluidtopics.net/rV4kVXzzeIp3Ac4reOkhzQ "You can define the conditions for auto-generating documents for an enrollment request."). | Define the conditions for auto-generating documents for an enrollment request. | | [Add a to-dos menu item to patient portal](https://servicenow-prod.fluidtopics.net/kneEpPch45WX2pDbe3xwjA "Enable the to-dos menu item on a patient portal to display to-do items for enrollment requests."). | Configure the patient portal to add a menu item that lists all to-do items for enrollment request tasks. | | [Configure a playbook for Patient Support Services](https://servicenow-prod.fluidtopics.net/dFrUzrYEdVVMgNkTesF1dQ "Configure a playbook to provide step-by-step guidance for resolving enrollment cases."). | Configure a playbook to provide step-by-step guidance for resolving enrollment cases. | | [Configure a Patient Support Services email notification](https://servicenow-prod.fluidtopics.net/h8DHCj7SiE6q8NZGsZ2lpQ "Configure the email notifications sent to patients about Patient Support Services programs."). | Configure the email notifications sent to patients about Patient Support Services programs. | | [Determine additional user profiles](https://servicenow-prod.fluidtopics.net/yMh8IfO4JaNU3zim8Smd~w "You can determine who can act as an agent connector or contributor for enrollment cases in the Patient Support Services application."). | Determine who can act as an agent connector or contributor for enrollment cases in the Patient Support Services application. | | [Set up the process for contributors to create an enrollment case](https://servicenow-prod.fluidtopics.net/XYjyk_T4_FETTkOQUaYlOg "Set up the process for users with the contributor roles in CSM to create enrollment cases on a service portal."). | Set up the process for creating enrollment cases on a service portal. | [Tabelle : 1. Patient Support Services configuration tasks] {#pss-config-app__table_ksw_gpr_4nb}