---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Data model

# Healthcare and Life Sciences data model {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 Minuten Lesedauer

The Healthcare and Life Sciences Service Management Core application provides a data model that
is used in the Healthcare and Life Sciences Service Management workflows.

## Healthcare and Life Sciences overview {#hcls-serv-mgmt-core__section_rx1_21h_4pb}

The Healthcare and Life Sciences data model is compatible with the Health Level
Seven International (HL7) industry standard including the Fast Healthcare Interoperability
Resources (FHIR) standard. The data model applies to all Healthcare and Life Sciences industry solutions including providers, life sciences,
and payers. The model includes data tables for organizations, patients, practitioners,
insurance, revenue cycle, and clinical data.

The data model uses a combination of tables to store data:

* Tables that are included with the Healthcare and Life Sciences Service Management Core application.
* Tables that are from the Customer Service Management (CSM) application.
* Tables that are from the ServiceNow AI Platform application.
* Tables that are from the Product Catalog Management Core application.

{#hcls-serv-mgmt-core__ul_rvr_sbc_lpb}

You can install the Healthcare and Life Sciences Service Management Core application to use only its
data model for a basic configuration.

## Healthcare and Life Sciences data model diagram {#hcls-serv-mgmt-core__section_sty_jn1_ltb}

The following diagram shows the tables and their relationships that comprise the Healthcare and Life Sciences data model.
Abbildung : 1. Healthcare and Life Sciences data model

## Healthcare and Life Sciences Service Management Core tables for the Healthcare and Life Sciences data model {#hcls-serv-mgmt-core__section_qkt_ln1_ltb}

The Healthcare and Life Sciences data model uses the following tables included
within the Healthcare and Life Sciences Service Management Core application to store data.
{#hcls-serv-mgmt-core__table_p3d_b42_ppb__entry__2}

| Table | Description |
|-|-|
| [Allergy intolerance \[sn_hcls_allergy\]](5JWBTO43YMOA5YcHxcqPTg "The Allergy intolerance [sn_hcls_allergy] table stores the information about a clinical assessment of an allergy or intolerance; a propensity, or a potential risk to an individual, to have an adverse reaction on future exposure to the specified substance, or class of substance.") | Stores the information about a clinical assessment of an allergy or intolerance; a propensity, or a potential risk to an individual, to have an adverse reaction on future exposure to the specified substance, or class of substance. |
| [Appointment \[sn_hcls_appointment\]](Gl~2VMrw1rNtlMlRNjfeFQ "The Appointment [sn_hcls_appointment] table stores the appointment booking details for a patient in your healthcare organization.") | Stores the appointment booking details for a patient in your healthcare organization. |
| [Appointment participant \[sn_hcls_appointment_participant\]](F~QY57fWn3Fv3rAXMPd6Ng "The Appointment participant [sn_hcls_appointment_participant] table stores the participant details of an appointment including practitioners.") | Stores the participant details of an appointment. |
| [Attribute \[sn_hcls_characteristic_attribute\]](rLOfWAtNZtjOzqqzTg6RXw "The Attribute [sn_hcls_characteristic_attribute] table stores the characteristics options associated with a program or program service selected by a patient when submitting a healthcare request.") | Stores the characteristics options associated with a program or program service selected by a patient when submitting a healthcare request. |
| [Book appointment \[sn_hcls_book_appt_task\]](JFXBi1pTDUkY0dBI5~C5dw "The Book appointment [sn_hcls_book_appt_task] table stores the task details for booking an appointment associated with a healthcare case or its extended case types.") | Stores the task details for booking an appointment associated with a healthcare case or its extended case types. |
| [Claim diagnosis \[sn_hcls_claim_diagnosis\]](5zLARrOP3q2p7rHRZPE7Ow "The Claim diagnosis table [sn_hcls_claim_diagnosis] stores diagnosis information for claims.") | Stores diagnosis information for claims. |
| [Claim header \[sn_hcls_claim_header\]](FeFZEnISJaV3vKN8DoAVuw "The Claim header [sn_hcls_claim_header] table stores the details of the main claim submitted on behalf of a patient to a payer organization.") | Stores the details of the main claim submitted on behalf of a patient to a payer organization. |
| [Claim line \[sn_hcls_claim_line\]](2t82ezZPqhL5LKM4AOgahQ "The Claim line [sn_hcls_claim_line] table stores the details of the items pertaining to a claim header.") | Stores the details of the items pertaining to a claim header. |
| [Medical device install base item \[sn_hcls_medical_device_install_base_item\]](z9O~AGNm44Nwp04qyOHozw "The Medical device install base item [sn_hcls_medical_device_install_base_item] table stores the medical device details associated with a healthcare case or its extended case types.") | Stores the details of medical devices as install base items. |
| [Condition \[sn_hcls_condition\]](LQrA9Cw_Z71yZW3etCQV3w "The Condition [sn_hcls_condition] table stores the information about a condition, problem, diagnosis, or other event, situation, issue, or clinical concept that has risen to a level of concern.") | Stores the information about a condition, problem, diagnosis, or other event, situation, issue, or clinical concept that has risen to a level of concern. |
| [Dosage definition \[sn_hcls_dosage_definition\]](4boiRPYToRHzHmF7nPZ9Vg "The Dosage definition [sn_hcls_dosage_definition] table models the Dosage specification [sn_hcls_dosage_specification] table for use as a request definition parameter.") | Models the Dosage specification \[sn_hcls_dosage_specification\] table for use as a request definition parameter. |
| [Dosage specification \[sn_hcls_dosage_specification\]](Ws2nFyEFotP6MQ7CzbtsLw "The Dosage specification [sn_hcls_dosage_specification] table stores the information about medication product dosage associated with a program.") | Stores the information about medication product dosage associated with a program. |
| [Dosage variable \[sn_hcls_dosage_variable\]](V3TpyQsaB5R3Klmkgmt_5w "The Dosage variable [sn_hcls_dosage_variable] table stores the variables configured for a dosage specification displayed on the Medication Prescription form of a Healthcare and Life Sciences Service Management application.") | Stores the variables configured for a dosage specification displayed on the Medication Prescription form of a Healthcare and Life Sciences Service Management application. |
| [Encounter \[sn_hcls_encounter\]](aw6dWqDRRWTY1TqWLU8Fgw "The Encounter [sn_hcls_encounter] table stores the information about an interaction between a patient and healthcare providers for providing healthcare services or assessing the health status of a patient.") | Stores the information about an interaction between a patient and healthcare providers for providing healthcare services or assessing the health status of a patient. |
| [Enrolled Program \[sn_hcls_enrolled_program\]](~XGfxVOnyhy2Am5WRDE_Rg "The Enrolled Program [sn_hcls_enrolled_program] table stores the programs that a patient has been enrolled into.") | Stores the programs that a patient has been enrolled into |
| [Enrolled Program Service \[sn_hcls_enrolled_program_service\]](2Gi8jXCAbhqM5fAPYu~FCQ "The Enrolled Program Service [sn_hcls_enrolled_program_service] table stores the program services provided to a patient as part of a program enrollment process.") | Stores the program services provided to a patient as part of a program enrollment process. |
| [Healthcare case \[sn_hcls_case\]](jfaY_r8y3QJpDxPPMZ0vJw "The Healthcare case [sn_hcls_case] table is an abstract table and is extendable that stores healthcare-related cases.") | Stores healthcare-related cases. Hinweis: The Healthcare case \[sn_hcls_case\] table is an abstract table and is extendable. |
| [Healthcare code set \[sn_hcls_code_set\]](04o~r8Z3OwgaVZ~MUuetzQ "The Healthcare code set [sn_hcls_code_set] table stores the details of code sets available in your ServiceNow instance.") | Stores the details of code sets available in your ServiceNow instance. |
| [Healthcare location \[sn_hcls_location\]](nrNoR14GKBVnHmQUBaofYA "The Healthcare Location [sn_hcls_location] table provides the ability to map common locations to Healthcare Organizations.") | Stores details of the location associated with your healthcare organization. |
| [Healthcare organization \[sn_hcls_organization\]](lBZvBIaEiI9hsW4QmRZdlg "The Healthcare organization [sn_hcls_organization] table stores the details of a healthcare organization in your ServiceNow instance.") | Stores the details of a healthcare organization in your ServiceNow instance. |
| [Healthcare Task \[sn_hcls_task\]](uL1PiK_BxbPu7LRNQjDiAg "The Healthcare Task [sn_hcls_task] table is an abstract table and is extendable that stores the details of the task associated with a healthcare case or a patient in your healthcare organization.") | Stores the details of the task associated with a healthcare case or a patient in your healthcare organization. Hinweis: The Healthcare Task \[sn_hcls_task\] is an abstract table and is extendable. |
| [Immunization \[sn_hcls_immunization\]](tZkrJKWgKI5zwWHk~SGk5A "The Immunization [sn_hcls_immunization] table stores the information about an event of a patient being administered a vaccine or a record of an immunization as reported by a patient, a clinician, or another party.") | Stores the information about an event of a patient being administered a vaccine or a record of an immunization as reported by a patient, a clinician, or another party. |
| [Medication \[sn_hcls_medication\]](FII9cZKmMaExDHXtMLFI5w "The Medication [sn_hcls_medication] table stores the information about a medication for the purposes of prescribing, dispensing, and administering a medication as well as for making statements about medication use.") | Stores the information about a medication for the purposes of prescribing, dispensing, and administering a medication as well as for making statements about medication use. |
| [Medication Prescription \[sn_hcls_medication_prescription\]](qFJrA0q4aliUqI2lUzTYHA "The Medication Prescription [sn_hcls_medication_prescription] table stores the information about prescriptions ordered for a patient.") | Stores the information about prescriptions ordered for a patient. |
| [Member Plan \[sn_hcls_member_plan\]](D_YryJpbtdhZXWgVWVxygg "The Member Plan [sn_hcls_member_plan] table stores the details of a health insurance plan associated with a patient.") | Stores the details of a health insurance plan associated with a patient. |
| [Observation \[sn_hcls_observation\]](z3NIK0k5wM8SyuQe2pygdg "The Observation [sn_hcls_observation] table stores the information about measurements and simple assertions made about a patient.") | Stores the information about measurements and simple assertions made about a patient. |
| [Patient \[sn_hcls_patient\]](80mD2Oq5ke~YHkSM3gm2eA "The Patient [sn_hcls_patient] table stores the details of a patient in your healthcare organization.") | Stores the details of a patient in your healthcare organization. |
| [Policy \[sn_hcls_policy\]](_McBYj0Tltdph4kfc8p04w "The Policy [sn_hcls_policy] table stores the details of a policy shared with patients in the Healthcare and Life Sciences applications.") | Stores the details of a policy shared with patients in the Healthcare and Life Sciences applications. |
| [Policy consent \[sn_hcls_policy_consent\]](eRZ_OUlS3Dx8Me71Sxsn_A "The Policy consent [sn_hcls_policy_consent] table stores the details of a consent accepted by a patient or a household member on behalf of the patient.") | Stores the details of a consent accepted by a patient or a household member on behalf of the patient. |
| [Practitioner \[sn_hcls_practitioner\]](vJYimleX2kZiRThjPNDKyg "The Practitioner [sn_hcls_practitioner] table stores the details of a practitioner in your healthcare organization.") | Stores the details of a practitioner in your healthcare organization. |
| [Practitioner location \[sn_hcls_practitioner_facility\]](ka3IEXGpBZH83RC_k2MaAA "The Practitioner location [sn_hcls_practitioner_facility] table stores the details of the location at which a practitioner provides healthcare services.") | Stores the details of the location at which a practitioner provides healthcare services. |
| [Practitioner location specialty \[sn_hcls_pract_location_specialty\]](gYWqWCpK0BmJq79oAdoTcQ "The Practitioner location specialty [sn_hcls_pract_location_specialty] table stores the details about types of services that a practitioner can provide for an organization at a specific location.") | Stores the details about types of services that a practitioner can provide for an organization at a specific location. |
| [Practitioner specialty \[sn_hcls_practitioner_specialty\]](m6QcX1vhlINt3zAusYvuag "The Practitioner specialty [sn_hcls_practitioner_specialty] table stores the association details of a specialty with a practitioner.") | Stores the association details of a specialty with a practitioner. |
| [Pre-authorization diagnosis \[sn_hcls_pre_auth_diagnosis\]](H7yu0NDm1T9VHuvbnShZEg "The Pre-authorization diagnosis [sn_hcls_pre_auth_diagnosis] table stores diagnosis information pertaining to a pre-authorization for healthcare services.") | Stores diagnosis information pertaining to a pre-authorization for healthcare services. |
| [Pre-authorization item \[sn_hcls_pre_auth_item\]](8XleZcraXWQpLnYoCqiCEg "The Pre-authorization item [sn_hcls_pre_auth_item] table stores the details of items pertaining to a pre-authorization request for healthcare services.") | Stores the details of items pertaining to a pre-authorization request for healthcare services. |
| [Pre-authorization request \[sn_hcls_pre_auth_header\]](88PPTjzWOFBHZRv9H4V4qg "The Pre-authorization request [sn_hcls_pre_auth_header] table stores the authorization request details for a healthcare service provided by a payer organization.") | Stores the authorization request details for a healthcare service provided by a payer organization. |
| [Procedure \[sn_hcls_procedure\]](UK8B2cfV0~jJ3nLpuAGyrw "The Procedure [sn_hcls_procedure] table stores the information about an action that is or was performed on or for a patient. An action can be a physical intervention like an operation, or less invasive like long-term services, counseling, or hypnotherapy.") | Stores the information about an action that is or was performed on or for a patient. An action can be a physical intervention like an operation, or less invasive like long-term services, counseling, or hypnotherapy. |
| [Program \[sn_hcls_program\]](7lLrSGhXvG6H~T0FbKCgJQ "The Program [sn_hcls_program] table stores the programs offered by healthcare organizations.") | Stores the programs offered by healthcare organizations. |
| [Program relationship \[sn_hcls_program_relationship\]](c91rdoaGD9R5gbfTy2wGqA "The Program relationship [sn_hcls_program_relationship] table stores the association details between a program and program service.") | Stores the association details between a program and program service. |
| [Program service \[sn_hcls_program_service\]](uc6I334M9e4AFke6XJ2DIg "The Program service [sn_hcls_program_service] table stores the program services associated with a program.") | Stores the program services associated with a program. |
| [Source system \[sn_hcls_source_system\]](qguTTmd__aMKkqGGNTK6sA "The Source system [sn_hcls_source_system] table stores the source and destination IDs of an external healthcare system in your ServiceNow instance.") | Stores the source and destination IDs of an external healthcare system in your ServiceNow instance. |
| [Update insurance information \[sn_hcls_insurance_info_task\]](EXpR7qgk8q6NTq019jUYLQ "The Update insurance information [hcls_insurance_info_task] table stores the task details for updating the insurance information of a patient in your healthcare organization.") | Stores the task details for updating the insurance information of a patient in your healthcare organization. |
[Tabelle : 1. Healthcare and Life Sciences Service Management Core application tables]

{#hcls-serv-mgmt-core__table_p3d_b42_ppb}

## ServiceNow AI Platform, Customer Service Management (CSM), and Product Catalog Management Core tables for the Healthcare and Life Sciences data
model {#hcls-serv-mgmt-core__section_kbn_4n1_ltb}

The Healthcare and Life Sciences data model uses the following tables included
within the ServiceNow AI Platform, Customer Service Management (CSM), and Product Catalog Management Core applications to store data.
{#hcls-serv-mgmt-core__table_q2y_mtg_2qb__entry__3}

| Table | Description | Application |
|-|-|-|
| Business location \[sn_csm_business_location\] | Provides the business location records. | CSM |
| Case \[sn_customerservice_case\] | Provides the cases for patients associated with customer contact records. | CSM |
| Characteristic \[sn_prd_pm_characteristic\] | Provides the attributes available for a product. | Product Catalog Management Core |
| Characteristic Option \[sn_prd_pm_characteristic_option\] | Provides the options for attributes available for a product. | Product Catalog Management Core |
| Consumer \[csm_consumer\] | Provides patient records associated with consumer records. | CSM |
| Consumer profile \[sn_csm_consumer_profile\] | Provides multiple consumer profiles. | CSM |
| Document template \[sn_doc_template\] | Provides document templates to generate standard letters or documents. | ServiceNow AI Platform |
| Household Member \[csm_household_member\] | Provides records of the patient members who have been added to a household. | CSM |
| Install Base Item \[sn_install_base_item\] | Provides the products installed or in use by an account or a customer. | CSM |
| Location \[cmn_location\] | Provides addresses associated with a patient. | ServiceNow AI Platform |
| Medical insurance model \[sn_ent_medical_insurance_model\] | Classifies medical insurance models, including health insurance plans and government insurance programs such as Medicare or Medicaid. | Expanded Model and Asset Classes Store |
| Product Specification \[sn_prd_pm_specification\] | Defines, at a functional level, a product a service provider sells to the customer. | Product Catalog Management Core |
| Request Definition \[sn_ind_request_definition\] | Associates a task type and a workflow with a request data table. | ServiceNow AI Platform |
| Service organization \[sn_customer_service_organization\] | Provides records for service organizations, including business locations and internal business locations. | CSM |
| Sold product \[sn_install_base_sold_product\] | Provides the product purchased by a patient as a customer and references the Product Model \[cmdb_model\] table or Service Model \[cmdb_service_product_model\] table for a customer (customer account or consumer). | ServiceNow AI Platform |
| Specification \[sn_prd_pm_specification\] | Provides the base table for specifications included in the industry vertical applications. | Product Catalog Management Core |
| Specification Characteristic \[sn_prd_pm_specification_characteristic\] | Provides the characteristics for product, service, and resource specifications. | Product Catalog Management Core |
| Specification Relationship \[sn_prd_pm_specification_relationship\] | Provides the association between the product, service, and resource specifications and how a product offering is decomposed, fulfilled, and delivered after a customer order is received. | Product Catalog Management Core |
| Task \[task\] | Provides a series of standard fields used on each of the tables that extend it. | ServiceNow AI Platform |
| Variables \[var_dictionary\] | Defines dynamic variables for a model used in an application form. | ServiceNow AI Platform |
[Tabelle : 2. ServiceNow AI Platform, CSM, and Product Catalog Management Core tables used in the Healthcare and Life Sciences data model]

{#hcls-serv-mgmt-core__table_q2y_mtg_2qb} Hinweis:  
To learn about ServiceNow AI Platform, CSM, and Product Catalog Management Core tables, see [Industry data model tables](https://www.servicenow.com/docs/access?context=csm-data-model-tables&version=australia&pubname=australia-customer-service-management&ft:locale=en-US), and [Tables installed with Customer Service Management](https://www.servicenow.com/docs/access?context=r_TIWCustomerService&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).