---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Manage procedure requests

# Managing procedure requests in Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

As a patient service representative, you can use Workspace to manage and schedule procedure requests.  
Wichtig:  
Starting with the Yokohama release, Pre-Visit Management is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.
{#pre-visit-using-workspace__table_ipx_dgs_1qb__entry__2}

| Task | Description |
|-|-|
| [Access the Workspace](https://servicenow-prod.fluidtopics.net/a0z0_8G1Ez90VWd45jjsiA "As a patient service representative, you can use the landing page of the Workspace to quickly scan and access procedure request cases."). | Use the home page in Workspace for procedure requests to quickly scan and access procedure request cases. |
| [View a procedure request case in Workspace](https://servicenow-prod.fluidtopics.net/P1NP6QiXsOTyW_ue4gsgBg "View a procedure request case in Workspace to complete patient pre-visit activities for a procedure."). | View a procedure request case in Workspace to complete patient pre-visit activities for a procedure. |
| [View patient information for a procedure request case in Workspace](https://servicenow-prod.fluidtopics.net/mTFlU_4YqjUwrEIZRroUPA "With the 360-degree view of a patient in Workspace, you can access the patient details anytime for completing procedure request cases."). | View the details of a patient in Workspace. |
| [Work on a procedure request case in Workspace](https://servicenow-prod.fluidtopics.net/neKAxqol40NgZJLHHG66IA "Use the playbook available with the Pre-Visit Management application to manage procedure request cases and schedule a high value procedure for patients."). | Use the playbook available with the Pre-Visit Management application to manage procedure request cases and schedule a high value procedure for patients. |
| [Manage appointment bookings](https://servicenow-prod.fluidtopics.net/PVi7_7~WFhtC8r5i7LQedg#pre-visit-booking-appt "Manage appointments in the Pre-Visit Management application to confirm and schedule a procedure for a patient."). | Manage appointments for a procedure request in the Pre-Visit Management application. |
[Tabelle : 1. Procedure request workspace managing tasks]

{#pre-visit-using-workspace__table_ipx_dgs_1qb}