---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Manage a training task

# Manage a training task in Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Manage the training support for a Patient Support Services program with training tasks and checklists.{#pss-conduct-training__pss-conduct-training-sd}

## Vorbereitungen

Wichtig:  
Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.
You must have access to enrollment cases.

Role required: sn_patientservice.nurse_educator

## Warum und wann dieser Vorgang ausgeführt wird

A training task is created based on the appointment booking workflow. For more
information, see [Appointment booking workflow in Patient Support Services](https://servicenow-prod.fluidtopics.net/WNyfxTrOwGBseOeKfCb7~Q "You can enable patients to book appointments for a training request within the Patient Support Services application by using the appointment booking feature.").

## Prozedur

1. Open your Workspace by navigating to AllPatient Support ServicesWorkspace.
2. Go to ListsConduct training tasksMy tasks.
3. Click a link to the task you want to update the status for.  
   You can work on a training task when the state of the task is Booked appointment. In the Patient Support Services application, the training tasks are booked by patients.
4. In the State field, update the status of your task.
   * Select Work in progress when you are still conducting the task.
   * Select Completed when the task is completed.
   * Select Canceled when the task could not be completed.
   {#pss-conduct-training__choices_b5r_y2z_crb}
5. Save your changes.
   * When the task is still in progress or canceled, click Save on the training page.
   * When the task is completed, click Complete on the training page.
   {#pss-conduct-training__choices_x5m_v3z_crb}

## Ergebnisse

The status of the task is reflected on the Fulfill services task page of the Program
services activity in the playbook. For more information, see [Working on an enrollment case in Workspace](https://servicenow-prod.fluidtopics.net/kLFH_84RqRJbHxAqkDA4dg "Use the playbook available with the Patient Support Services application to manage enrollment cases and complete requests for patient support services.").