---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Set up procedure request process

# Setting up the process to create procedure request cases as a contributor {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Set up the process for users with the contributor profile to create procedure request
cases on a service portal.  
Wichtig:  
Starting with the Yokohama release, Pre-Visit Management is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.

If the CSM Contributor User plugin (com.snc.csm_contributor_user) is installed in addition to
the Pre-Visit Management application, the Create a procedure request case record producer is available from the Case menu on the Consumer Service Portal page to create procedure request cases. To enable users with the [contributor roles in CSM](https://www.servicenow.com/docs/access?context=csm-contributor-user-roles&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) for creating procedure
request cases, you can use the default record producer or create your own record producer.

As an administrator, you can include the record producer for creating procedure request cases
in a service  catalog and display the service  catalog  as a module on the Consumer Service Portal page. Users with the contributor profile can then use the module to create procedure
request cases.

For more information, see [Record Producer](https://www.servicenow.com/docs/access?context=c_RecordProducer&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) and [Set up a service catalog](https://www.servicenow.com/docs/access?context=t_SetUpAServiceCatalog&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) .