---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Life cycle

# Life cycle of a medical device AEM case {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Medical device AEM cases within the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application can be in one of the several states as it progresses through the fulfillment cycle.  
Wichtig:  
Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

To use maintenance and servicing workflows or inventory and management workflows, please see [Clinical Device Management](https://servicenow-prod.fluidtopics.net/SfDwT1Lku2oUjCFf5c0Clw "ServiceNow Clinical Device Management streamlines the management of medical devices.").

The following diagram shows the different states of a medical device AEM case.
Abbildung : 1. Medical device AEM case life cycle {#cmms-cd-aem-life-cycle__table_hrb_hsl_drb__entry__2}

| State | Description |
|-|-|
| New | Medical device AEM case is created but not yet assigned to anyone. |
| Open | Medical device AEM case is assigned. |
| Review in progress | Medical device AEM case is being reviewed by a clinical engineer. |
| Model setup | New maintenance plan is being created for the model based on the AEM request. |
| Closed complete | Medical device AEM case was closed with the resolution code and notes, and the review process of the AEM request was completed. |
| Closed incomplete | Medical device AEM case was marked as incomplete because the AEM request was not approved. |
| Canceled | Medical device AEM case was canceled because the AEM request was invalid. |
[Tabelle : 1. Medical device AEM case states]

{#cmms-cd-aem-life-cycle__table_hrb_hsl_drb}  
Hinweis:  
You can't edit a medical device AEM case when the state of the case is set to Closed complete, Closed incomplete, or Canceled.