---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Configuring the Pre-Visit Management email notifications

# Configuring the Pre-Visit Management email notifications {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure the Pre-Visit Management email notifications sent to patients about pre-visit activities for procedure requests.{#pre-visit-config-emails__pre-visit-email}  
Wichtig:  
Starting with the Yokohama release, Pre-Visit Management is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.  
Pre-Visit Management includes the following email notifications.{#pre-visit-config-emails__table_gfz_zww_pqb__entry__3}

| Notification | Condition | Recipient |
|-|-|-|
| Patient to dos | A procedure request case was reviewed by a patient service representative. | Patient |
| Patient todos - assigned | A document task was created for the patient. | Patient |
| Patient appointment booked | An appointment for the procedure is booked for the patient. | Patient |
[Tabelle : 1. Pre-Visit Management email notifications]

{#pre-visit-config-emails__table_gfz_zww_pqb}

As a user with the sn_previsit.admin role, you can configure the email notifications for the
Pre-Visit Management application, by navigating to AllSystem NotificationEmailNotifications. For more information on editing email notifications, see [Create an email notification](https://www.servicenow.com/docs/access?context=t_CreateANotification&version=australia&pubname=australia-platform-administration&ft:locale=en-US).