---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Schedule an appointment

# Schedule an appointment {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Schedule vaccination appointments on behalf of the consumer user.

## Vorbereitungen

Role required: sn_vaccine_sm.clinician  
Hinweis:  
A clinician or a vaccine agent can't create an appointment on behalf of internal users.

## Prozedur

1. Navigate to AllVaccine Administration ManagementAgentSearch Assist.
2. Select Consumer.
3. Search for the new consumer user record using the search options provided such as first name, last name, and phone, and click Search.  
   You can find the new information record under Personal information.
4. Select the record to book an appointment.
5. From the consumer user record, select Book Vaccine Appointment.  
   The Book Vaccine Appointment button isn't visible for the internal user.
6. Schedule the vaccination appointments by choosing your preferred method and site for vaccination.  
   You can either choose the same vaccination site for both doses, or you can choose a different vaccination site for each dose. To choose from your preferred vaccination method while scheduling or rescheduling your appointments, the sn_vaccine_sm.allow_user_selection_of_vaccine_method system property value must be set to true. For details on how to configure multi-vaccine appointment bookings, see [Multi-vaccine appointment bookings configuration](https://servicenow-prod.fluidtopics.net/KdJZIchS1slcPig1WliL0g "Administer multi-vaccine appointment bookings based on auto-selection and manual selection of the vaccine method. You can select your preferred vaccine method based on the eligibility criteria, order of method selection, and inventory availability.").
7. Fill in the required details, and click Submit.  
   The vaccination appointment is scheduled for the user and separate emails for both vaccination appointments are shared with the user.
8. Click Close.  
   In the Appointment related list, two separate vaccination tasks are created.