---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Life cycle

# Life cycle of a medical device issue case {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Medical device issue cases within the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application can be in one of the several states as it progresses through the fulfillment cycle.  
Wichtig:  
Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

To use maintenance and servicing workflows or inventory and management workflows, please see [Clinical Device Management](https://servicenow-prod.fluidtopics.net/SfDwT1Lku2oUjCFf5c0Clw "ServiceNow Clinical Device Management streamlines the management of medical devices.").

The following diagram shows the different states of a medical device issue case.
Abbildung : 1. Medical device issue case life cycle {#cmms-cd-issue-life-cycle__table_hrb_hsl_drb__entry__2}

| State | Description |
|-|-|
| New | Medical device issue case is created but not yet assigned to anyone. |
| Open | Medical device issue case is assigned. |
| Closed complete | Medical device issue case was closed with the resolution code and notes, and the issue with the medical device as resolved. |
| Closed incomplete | Medical device issue case was marked as incomplete because the issue was not resolved. |
| Canceled | Medical device issue case was canceled because it was an invalid request. |
[Tabelle : 1. Medical device issue case states]

{#cmms-cd-issue-life-cycle__table_hrb_hsl_drb}  
Hinweis:  
You can't edit a medical device issue case when the state of the case is set to Closed complete, Closed incomplete, or Canceled.