---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# View and resolve healthcare cases

# Viewing and resolving healthcare cases submitted from EMR systems {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use Workspace in a ServiceNow instance to work on healthcare cases created from an EMR system.

## View and resolve an EMR healthcare case from Workspace {#viewing-and-resolving-healthcare-cases-submitted-from-emr-systems__section_pfv_5dp_b1c}

Use Workspace to fulfill healthcare cases generated from EMR Help.

In order to fulfill healthcare cases, you must first create your own custom healthcare case type. For more information on this, see [Configure healthcare case types for EMR Help](https://servicenow-prod.fluidtopics.net/_WyAaKrrzzm~ayiPI4tdfA "Configure healthcare case types for EMR Help to fulfill service requests made from the EMR Help portal.").

Information from the EMR request is captured in the EMR session overview contextual side panel.