---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Configure AEM request review

# Configuring Healthcare CMMS for the review of AEM requests {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You must perform the configurations tasks to enable clinical engineers to complete the review requests for alternative equipment maintenance (AEM) associated with medical devices.  
Wichtig:  
Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

To use maintenance and servicing workflows or inventory and management workflows, please see [Clinical Device Management](https://servicenow-prod.fluidtopics.net/SfDwT1Lku2oUjCFf5c0Clw "ServiceNow Clinical Device Management streamlines the management of medical devices.").
{#cmms-config-aem-cd-case__table_og3_ktw_bvb__entry__2}

| Task | Description |
|-|-|
| [Configure a playbook for reviewing AEM requests of medical devices](https://servicenow-prod.fluidtopics.net/XeuWz6KLCTKxsdjCyTHTPg "Configure a playbook to provide step-by-step guidance for resolving medical device cases for reviewing alternative equipment maintenance (AEM) requests in the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application."). | Configure a playbook to provide step-by-step guidance for resolving medical device cases for reviewing AEM request for a medical device model. |
| [Configuring the process for submitting AEM requests](https://servicenow-prod.fluidtopics.net/t_0hZTBuMcuIytLzaktleg "You can configure the process for requesting the review of alternative equipment maintenance (AEM) for the medical device models from a service portal of your healthcare organization."). | Configure the process for submitting AEM requests from the service portal of your healthcare organization. |
| [Configure the approval process of AEM for a medical device model](https://servicenow-prod.fluidtopics.net/T~olsXcoK_Q4xKX1Dkhf0A "You can define the conditions for approval of changes to the current maintenance plan for a medical device model associated with a medical device AEM case."). | Define the conditions for approval of changes to the current maintenance plan for a medical device model associated with a medical device AEM case. |
[Tabelle : 1. Medical device AEM review requests configuration tasks]

{#cmms-config-aem-cd-case__table_og3_ktw_bvb}