---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# View a case

# View a medical device issue case in Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

View a medical device issue case in Workspace to resolve the issues reported for medical devices.{#cmms-view-issue-cases__pss-view-cases-sd}

## Vorbereitungen

Wichtig:  
Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

To use maintenance and servicing workflows or inventory and management workflows, please see [Clinical Device Management](https://servicenow-prod.fluidtopics.net/SfDwT1Lku2oUjCFf5c0Clw "ServiceNow Clinical Device Management streamlines the management of medical devices.").
You must have access to medical device issue cases.

Role required: sn_hcls_cmms.clinical_engineer

## Prozedur

1. Open your Workspace by navigating to AllHealthcare CMMSWorkspace.
2. View medical device issue cases assigned to you or your groups.
   * View medical device issue cases assigned to you by navigating to ListsMedical device issue caseMy cases.
   * View all open medical device issue cases assigned to you by navigating to ListsMedical device issue caseMy open cases.
   * View medical device issue cases that belong to your groups but have not been assigned to anyone by navigating to ListsMedical device issue caseMy groups unassigned cases.
   * View all medical device issue cases by navigating to ListsMedical device issue caseAll.
   {#cmms-view-issue-cases__choices_vcn_mzx_cqb}
3. Click the link to the case you want to view.

## Ergebnisse

The selected medical device issue case page opens in another tab within Workspace displaying the following components:

Details
:   Details of the medical device AEM case.

Work Orders
:   Work orders for clinical engineer technicians to perform the necessary actions and resolve the issues with medical devices.

Affected Install Base Items
:   Medical devices configured as install base items.

A medical device issue case is a type of medical device case based on a healthcare case that instead is based on a customer service case. Depending on the configurations made by your administrator and your role,
additional tabs similar to a customer service case might appear for the medical device issue case.

For more information on tabs available for a customer service case, see [Customer service case form](https://www.servicenow.com/docs/access?context=r_CustomerServiceCaseForm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).