---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Resolve EMR Help requests

# Resolve EMR Help requests {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can use a ServiceNow instance to resolve requests generated in the EMR Help service portal.

Work on task records that are automatically created when clinicians submit ServiceNow service requests from an EMR system.

As a fulfiller, for example, if you are an IT agent, you can access the task record for an IT service request on the ServiceNow instance linked with the EMR system. Incidents are the task type configured by default with the EMR Help
application.  
Hinweis:  
The EMR Request Data related list of an incident form includes any EMR system-specific data. The data in the EMR Request Data related list is viewable only if you have the sn_ind_rmt_help.viewer role in addition to the itil role. If you do not have the required roles, this related list appears empty.

In order to fulfill healthcare cases, you must first create your own custom healthcare case type. For more information on this, see [Configure healthcare case types for EMR Help](https://servicenow-prod.fluidtopics.net/_WyAaKrrzzm~ayiPI4tdfA "Configure healthcare case types for EMR Help to fulfill service requests made from the EMR Help portal.").

Use Workspace to view requests submitted from an EMR system.

Use EMR Help for the following:  
* [Viewing and resolving ServiceNow IT service requests submitted from EMR systems](https://servicenow-prod.fluidtopics.net/r6pA9bzEW5dEevQ0D2KUCw#emr-help-issues-resolve "Work on task records that are automatically created when clinicians submit ServiceNow IT service requests from an EMR system.")
* [Viewing and resolving healthcare cases submitted from EMR systems](https://servicenow-prod.fluidtopics.net/lKbcMoaoSnBBzYhBCF~lmg "Use Workspace in a ServiceNow instance to work on healthcare cases created from an EMR system.")
{#resolving-emr-help-requests__ul_mh5_yqq_hcc}