---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Work on an out-of-service case

# Working on a medical device out-of-service case in Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Use the playbook available with the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application to manage medical device out-of-service cases and complete requests for setting the medical devices to out-of-service.  
Wichtig:  
Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

To use maintenance and servicing workflows or inventory and management workflows, please see [Clinical Device Management](https://servicenow-prod.fluidtopics.net/SfDwT1Lku2oUjCFf5c0Clw "ServiceNow Clinical Device Management streamlines the management of medical devices.").

The playbook experience provides fulfillers with visibility into cross-business workflows and the actionable activities used to complete these workflows. When the playbook experience is activated with Workspace in Healthcare CMMS, the Playbook tab appears for a medical device out-of-service case. For more information on how to interact with a playbook, see [Interact with Playbook](https://www.servicenow.com/docs/access?context=playbook-ui&version=australia&pubname=australia-build-workflows&ft:locale=en-US).

As a clinical engineer with the sn_hcls_cmms.clinical_engineer role, you can use the Healthcare CMMS playbook to complete all out-of-service activities for a medical device. You can access the Playbook tab on your Workspace when a medical device out-of-service case is assigned to you. The Healthcare CMMS workflow populates the case data for all launched activities on the Playbook tab. You can select a stage in the playbook to complete the activities associated with the
stage.

By default, the following stages are available to you as a clinical engineer with the sn_hcls_cmms.clinical_engineer role on the Playbook tab of the Workspace.  
Hinweis:  
The state of the medical device out-of-service case progresses as you complete a stage in the playbook. For more information, see [Life cycle of a medical device out-of-service case](https://servicenow-prod.fluidtopics.net/6d1aDVVoh7yKeLbbd4~ymg "Medical device out-of-service cases within the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application can be in one of the several states as it progresses through the fulfillment cycle.").

## Completing the initial review activities {#cmms-cd-retire-playbook__section_ynf_m1y_swb}

In the Medical device out-of-service stage of the playbook, complete the following activities:

1. Review medical device details: Review the medical device details for a medical device model and update the details, if needed.

   After the medical device is reviewed and approved, a work order for the
   initial inspection for each device included in the model is created automatically.
2. Cancel work orders: Review and cancel the work orders for each medical devices.
3. Set medical device out-of-service: Set the medical device to out-of-service.
4. Disposal work order: Create a disposal work order for the out-of-service device.
{#cmms-cd-retire-playbook__ol_hvr_1tx_swb}

## Closing the out-of-service request {#cmms-cd-retire-playbook__section_bwt_btx_swb}

In the Review and confirm stage of the playbook, complete the Close case activity by waiting until all other activities are completed, and then selecting a resolution code and adding
any resolution notes.